Jennifer Miller-Wolf
Plymouth Meeting, Pennsylvania, United States
1K followers
500+ connections
Articles by Jennifer
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Superhero Tips for Your Personalization Strategy
Superhero Tips for Your Personalization Strategy
By Jennifer Miller-Wolf
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The Personalization Spectrum – Bridging the Gap Between Testing and Personalization
The Personalization Spectrum – Bridging the Gap Between Testing and Personalization
By Jennifer Miller-Wolf
Contributions
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Your Customer Experience team is underperforming. How can you turn things around?
Creating or amplifying the connection between the work the team is doing and the broader corporate strategy is always important but especially when morale is low. Each project/study should have clear goals associated but CX team members must also, and possibly more importantly, understand that the insights surfaced in their work often go beyond meeting a single goal. CX insights become shared knowledge that can be built on by the organization. Building empathy to incite action goes far beyond the barriers of a single project or study.
Activity
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#Suprised #NotSuprised by Google's announcement of canceling the deprecation of third-party cookies. This whirlwind has taught us, that 1)…
#Suprised #NotSuprised by Google's announcement of canceling the deprecation of third-party cookies. This whirlwind has taught us, that 1)…
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