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Driven to improve each team and organization I work with.
Specialties: Customer…
Articles by Joe
Activity
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Good stuff for people looking to plan an SKO!
Good stuff for people looking to plan an SKO!
Shared by Joe Huber
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I personally like the still parts of the day, best. Morning before everyone's awake. Night after everyone's asleep. We're running an event we…
I personally like the still parts of the day, best. Morning before everyone's awake. Night after everyone's asleep. We're running an event we…
Posted by Joe Huber
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Bildung
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Ball State University
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Activities and Societies: President: Department of Journalism Graduate Community
Emphasis of study:
-Communicating change with customers (External)
-Communicating change with employees (Internal)
-Communication in online communities
-Criminal Justice Communications (Law enforcement-Offender-Public-Media roles)
-Responsible and ethical corporate communications (Internal and External)
-Communications with the public (Law Enforcement, Corporate, and Non-Profit)
-Internal communications (Corporate)
-Utilization of Social Media as a public relations…Emphasis of study:
-Communicating change with customers (External)
-Communicating change with employees (Internal)
-Communication in online communities
-Criminal Justice Communications (Law enforcement-Offender-Public-Media roles)
-Responsible and ethical corporate communications (Internal and External)
-Communications with the public (Law Enforcement, Corporate, and Non-Profit)
-Internal communications (Corporate)
-Utilization of Social Media as a public relations tool
Creative Project: How "Beyond I CAN" is able to utilize relationship management theory and stakeholder theory for public outreach -
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Activities and Societies: Pi Sigma Epsilon (President, VP of Human Resources), CardinalVision 57 (Promotions Director), The Reel Deal (Anchor/Segment Host), and News Watch (Weatherman).
"Immersive Learning" is the cornerstone of Ball State's educational philosophy, and so I dove into a world of sales, promotions, marketing, and public relations as a Freshman that I had no idea was coming.
Undergraduate:
-Pi Sigma Epsilon
--Vice President of Human Resources (1.5 years)
--President (2 years)
-CardinalVision57
--Director of Public Relations (6 months)
-The Reel Deal
--Anchor (2 years)
--Segment Host (2…"Immersive Learning" is the cornerstone of Ball State's educational philosophy, and so I dove into a world of sales, promotions, marketing, and public relations as a Freshman that I had no idea was coming.
Undergraduate:
-Pi Sigma Epsilon
--Vice President of Human Resources (1.5 years)
--President (2 years)
-CardinalVision57
--Director of Public Relations (6 months)
-The Reel Deal
--Anchor (2 years)
--Segment Host (2 years)
-NewsWatch
--Weather (6 months) -
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Activities and Societies: Yearbook, Newspaper, Mass Media (television broadcasting).
Volunteer Experience
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Dean's Advisory Council - College of Communication, Information and Media.
Ball State University
- Present 7 years 8 months
Bildung
Building better processes for the college and helping the Dean achieve their vision for the college.
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Projects
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Sprout All Stars (Success Arm)
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See projectThe Sprout Social All Star Program recognizes our amazing users and brand champions. All Stars are thought leaders in social media and digital engagement. They have grown loyal communities of their own and are a strong asset to ours.
I am personally working with our All Stars to help ensure they feel supported and heard by Sprout Social. We will help create content to increase adoption and educate clients on topics where they want to learn more about the platform. -
Lunch and Learn - Sales and CX Training
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The Lunch and Learn series is designed to utilize ongoing training as a tool to keep the Ifbyphone Sales teams and Customer Experience teams informed of the Ifbyphone product.
The events allow sales people to better understand the product and offer a sales person's point of view, while allowing the Customer Experience teams learn what changes and advancements we're making with the products.
The project was created by Joe Huber and Eric Bigalke, but has many people that help the…The Lunch and Learn series is designed to utilize ongoing training as a tool to keep the Ifbyphone Sales teams and Customer Experience teams informed of the Ifbyphone product.
The events allow sales people to better understand the product and offer a sales person's point of view, while allowing the Customer Experience teams learn what changes and advancements we're making with the products.
The project was created by Joe Huber and Eric Bigalke, but has many people that help the project run smoothly.Other creators -
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Ifbyphone Customer Success Twitter Handle
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Joe Huber spearheaded the launch of a twitter handle that will create a case anytime someone reaches out for support at Twitter.com/IfbyphoneCST and the Customer Success Team at DialogTech is still monitoring and responding to support cases related to the handle.
The twitter handle officially begin announcing some service hours (open and close) on January 13, 2014, but we still create a case for tweets or DMs in our direction.
While Joe largely handled the interactions and…Joe Huber spearheaded the launch of a twitter handle that will create a case anytime someone reaches out for support at Twitter.com/IfbyphoneCST and the Customer Success Team at DialogTech is still monitoring and responding to support cases related to the handle.
The twitter handle officially begin announcing some service hours (open and close) on January 13, 2014, but we still create a case for tweets or DMs in our direction.
While Joe largely handled the interactions and scheduled tweets, this handle is still managed by the entire Customer Success Team.Other creators -
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Ifbyphone Video Tutorials
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In an effort to enhance our customer experience, Austin LeMoine and I designed a video series of tutorials on FAQs within the Ifbyphone platform. We released a new video every few weeks at https://vimeo.com/dialogtechtutorials.
Other creators -
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Ifbyphone Support Community
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The creation, launch, and monitoring of the Ifbyphone Support Community is helping Ifbyphone take the next steps to being "the easiest company you'll ever work with". In an effort to "think, move, and grow fast", the Customer Success and Product Teams will be monitoring the online community for questions and product enhancements. By offering our customers an even more vocal role, we're doing "the right thing" by letting our clients choose yet another method of contact for their support…
The creation, launch, and monitoring of the Ifbyphone Support Community is helping Ifbyphone take the next steps to being "the easiest company you'll ever work with". In an effort to "think, move, and grow fast", the Customer Success and Product Teams will be monitoring the online community for questions and product enhancements. By offering our customers an even more vocal role, we're doing "the right thing" by letting our clients choose yet another method of contact for their support needs.
The project is being monitored by both the Customer Success Team and the Product Team.Other creators -
Honors & Awards
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Community Professional of the year of a B2B Community (Finalist - Non-winner)
CMX
I was nominated and selected as a finalist during the first-ever CMX Community Industry Awards in January of 2020.
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2017 President's Club
Sprout Social
One of the top performers in Sales & Success for 2017.
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Most Valuable Player - Customer Success
Sprout Social
MVP for the month of March in 2017 by hitting 360% of my monthly "leads generated" goal and 334% of my monthly "Monthly Recurring Revenue" goal.
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Q1 Team MVP
Sprout Social
With over 200% to goal on both metrics tracked and several additional responsibilities, I was named the Q1 Team MVP. I accomplished these goals because of the strong team and leadership around me.
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2014 Q3 Raving Fan
Ifbyphone, Inc.
Every quarter Ifbyphone recognizes employees that have been recognized either internally or externally as having had a positive impact on the organization. My work (which is powered by great players around me) was recognized for helping move our customer engagement initiatives forward while helping keep our support team's standards insanely high despite being short staffed. I got a big check, public recognition, and an inflated sense of self esteem.
Languages
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Englisch
Native or bilingual proficiency
Recommendations received
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LinkedIn User
18 people have recommended Joe
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