“I worked w/ Rich Bowen during our many years in the Microsoft Advertising business (Bing Ads, Microsoft Ads, MSN, MSN Search, Windows Live, Windows Live Search, etc.) During our time working together I had the opportunity to work with Rich in his role in Microsoft's Corporate Sales Operations Program Manager based in the UK. 🫱🏻🫲🏾 Rich was an invaluable partner I encountered across numerous projects and initiatives in my role as a Strategic Sales Operations Program Manager. Rich was responsible for all things product for not just the UK but for the global corporate sales-operations organization. He frequently and consistently demonstrated product & technical expertise along with operational and business acumen as he partnered to deliver valuable solutions to sales teams and advertisers. 🌎 Despite Rich being geographically removed from the core sales & engineering operations in the US West, Rich's reputation, working relationships, and impact were global in 2005-2013 when remote work was far less common and difficult to do well. I found Rich to be a consummate professional, affable, and eager to drive results as well as good humor! - Rich's name was synonymous with vigor, rigor, and excellence across the organization and across Microsoft. 👍🏻 I highly recommend Rich and hope to have the opportunity to work w/ him again in the future.”
Activity
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Congrats to the Pylon team on their Series A announcement! Love working with the whole team and excited for this next phase as they build the next…
Congrats to the Pylon team on their Series A announcement! Love working with the whole team and excited for this next phase as they build the next…
Liked by Rich Bowen
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Our Instacart CX leadership team recently had the privilege of coming together at our SF headquarters for an inspiring team jam. It was a special…
Our Instacart CX leadership team recently had the privilege of coming together at our SF headquarters for an inspiring team jam. It was a special…
Liked by Rich Bowen
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After enjoying a rejuvenating sabbatical this summer, I am excited to re-enter the workforce. My focus is on early-stage operations, with a keen…
After enjoying a rejuvenating sabbatical this summer, I am excited to re-enter the workforce. My focus is on early-stage operations, with a keen…
Liked by Rich Bowen
Publications
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Brand Trust in Offline and Online Environments: Lessons for Social Media
IGI Global
Social media operates in the online environment, and the challenge is to enhance the end-user-experience. This publication asserts that the consumer experience and behaviour in the online (e.g. e-commerce) and offline environments have some commonality with social media. Building a successful brand online is a prerequisite for success, but fundamental to trusting brands beliefs is the ability to create trust and by extension commitment. The trust-commitment relationship is fundamental to brand…
Social media operates in the online environment, and the challenge is to enhance the end-user-experience. This publication asserts that the consumer experience and behaviour in the online (e.g. e-commerce) and offline environments have some commonality with social media. Building a successful brand online is a prerequisite for success, but fundamental to trusting brands beliefs is the ability to create trust and by extension commitment. The trust-commitment relationship is fundamental to brand building and to influence end-user-intentional behaviour. This relationship is enhanced by physical means (website design [aesthetics], website functionality [privacy and security]); although these are important factors alone, they do not guarantee a pleasant online experience. Online firms like social media need to create social interaction on the website to communicate effective involvement. Online effectiveness leads to positive behavioural intention and continual repeat usage via attitudinal formation.
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Offline and Online Brand Trust Models: Their Relevance to Social Media
Journal of Business and Economics (ISSN 2155-7950)
Brand trust is a fundamental requirement to building trust in the online environment and, by extension, for social media. Underpinning brand trust is the trust-commitment relationship, which builds brand loyalty and influences consumer behaviour. Social interaction is the key to building and supporting brand trust in the social media world. Website attributes such as privacy, security, and general design are all contributors to positive social interaction. The involvement by users in social…
Brand trust is a fundamental requirement to building trust in the online environment and, by extension, for social media. Underpinning brand trust is the trust-commitment relationship, which builds brand loyalty and influences consumer behaviour. Social interaction is the key to building and supporting brand trust in the social media world. Website attributes such as privacy, security, and general design are all contributors to positive social interaction. The involvement by users in social media creates online affectiveness, which is an emotional connection to the social media site. This is an important contributor to end users’ behavioural intentions.
Honors & Awards
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Senior Technical Leadership Program
Microsoft
Selected by Leadership to participate in the Senior Technical Leadership Program which focuses exclusively on top individual contributor Technical Leaders – those with the Ability, Aspiration & Commitment for Technical Leadership.
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Future Leader
Microsoft
Microsoft Hi-Po Program (Microsoft executives select individuals from the top 1% of employees for leadership program).
Recognised as a high potential and future leader employee, representing a small subset (~1%) of the company’s population.
Recommendations received
65 people have recommended Rich
Join now to viewMore activity by Rich
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I am honored to have spent time with Bob Sutton and Rita McGrath this week. Their collective work on how to help people do their best work should be…
I am honored to have spent time with Bob Sutton and Rita McGrath this week. Their collective work on how to help people do their best work should be…
Liked by Rich Bowen
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New episode of #NeverTooEarly out now. Tips for a successful Cofounder Marriage ❤️ Thank you Nir Polak for sharing your candid wisdom and insights…
New episode of #NeverTooEarly out now. Tips for a successful Cofounder Marriage ❤️ Thank you Nir Polak for sharing your candid wisdom and insights…
Liked by Rich Bowen
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I’m thrilled to share that I’ll be leading Andela as CEO starting next month. Andela is a global talent marketplace and AI platform that matches…
I’m thrilled to share that I’ll be leading Andela as CEO starting next month. Andela is a global talent marketplace and AI platform that matches…
Liked by Rich Bowen
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💥New blog: "Revisionist History" on why it matters when data gets revised. Markets didn't seem to care about the long anticipated jobs revision…
💥New blog: "Revisionist History" on why it matters when data gets revised. Markets didn't seem to care about the long anticipated jobs revision…
Liked by Rich Bowen
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🥕 Today, I'm celebrating 7 amazing years with Instacart as both an employee and a loyal customer! 🥑 Over the past 7 years, I've placed more than…
🥕 Today, I'm celebrating 7 amazing years with Instacart as both an employee and a loyal customer! 🥑 Over the past 7 years, I've placed more than…
Liked by Rich Bowen
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