Articles by Zig
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The Difference Between Services and Experiences
The Difference Between Services and Experiences
By Zig Serafin
Activity
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True innovation goes hand-in-hand with ethics and responsibility. Qualtrics two phase approach to AI allows us to unlock progress while ensuring…
True innovation goes hand-in-hand with ethics and responsibility. Qualtrics two phase approach to AI allows us to unlock progress while ensuring…
Liked by Zig Serafin
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85% percent of customer and employee feedback is unsolicited and unstructured, often leaving valuable insights untapped. At Qualtrics, we believe…
85% percent of customer and employee feedback is unsolicited and unstructured, often leaving valuable insights untapped. At Qualtrics, we believe…
Liked by Zig Serafin
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Discipline, dedication and commitment aren't things that only applied to basketball. My father instilled values which prepared me for life…
Discipline, dedication and commitment aren't things that only applied to basketball. My father instilled values which prepared me for life…
Liked by Zig Serafin
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Projects
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5 For The Fight
See project5 For The Fight is a 501(c)3 nonprofit that gets its name because it invites everyone to give $5 for the fight against cancer. It is an organization crowdfunding for cancer research. It is something everyone can do and it provides a way for every person to contribute to a cause that is literally saving lives.
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Qualtrics XM platform
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Microsoft Teams
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CEOs of Delta and American Express (Ed Bastian and Steve Squeri) discuss how important it is to constantly be adding value to win in the experience…
CEOs of Delta and American Express (Ed Bastian and Steve Squeri) discuss how important it is to constantly be adding value to win in the experience…
Liked by Zig Serafin
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I’m feeling a lot of gratitude for Qualtrics tonight. Although we put in a lot of effort to collaborate in the office every week, Qualtrics allows…
I’m feeling a lot of gratitude for Qualtrics tonight. Although we put in a lot of effort to collaborate in the office every week, Qualtrics allows…
Liked by Zig Serafin
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Chris Nassetta, Hilton's CEO, sat down with Zig Serafin to discuss how reconnecting with their legacy is propelling Hilton forward. Watch more of…
Chris Nassetta, Hilton's CEO, sat down with Zig Serafin to discuss how reconnecting with their legacy is propelling Hilton forward. Watch more of…
Liked by Zig Serafin
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A massive thank you to all the Qualtrics Ireland team for their incredible efforts last week! Together, we celebrated each other and supported our 5…
A massive thank you to all the Qualtrics Ireland team for their incredible efforts last week! Together, we celebrated each other and supported our 5…
Liked by Zig Serafin
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Our CEO, Zig Serafin talks about how Qualtrics AI makes it possible for businesses to be "more human." AI ----> More Human? Fundamentally, it's…
Our CEO, Zig Serafin talks about how Qualtrics AI makes it possible for businesses to be "more human." AI ----> More Human? Fundamentally, it's…
Liked by Zig Serafin
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Every customer. Every employee. If you missed the announcement, come see how #AI from Qualtrics is bringing scale to experience…
Every customer. Every employee. If you missed the announcement, come see how #AI from Qualtrics is bringing scale to experience…
Shared by Zig Serafin
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旅行業界におけるクアルトリクス利用事例 Flight Centre uses Qualtrics to tap more data in customer sentiment analysis. Flight Centre Travel Group is using Qualtrics to…
旅行業界におけるクアルトリクス利用事例 Flight Centre uses Qualtrics to tap more data in customer sentiment analysis. Flight Centre Travel Group is using Qualtrics to…
Liked by Zig Serafin
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Great session coming tomorrow! Every Contact Center Leader is striving to reduce operational costs, and there are numerous levers you can pull by…
Great session coming tomorrow! Every Contact Center Leader is striving to reduce operational costs, and there are numerous levers you can pull by…
Liked by Zig Serafin
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Customer experience is so much more than a product – it's about every interaction along the way. VZ is large – with a lot of touchpoints -…
Customer experience is so much more than a product – it's about every interaction along the way. VZ is large – with a lot of touchpoints -…
Liked by Zig Serafin
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If you are an Enterprise Sales Professional with deep domain expertise in FSI, Healthcare or Public Sector, this is an incredible opportunity to join…
If you are an Enterprise Sales Professional with deep domain expertise in FSI, Healthcare or Public Sector, this is an incredible opportunity to join…
Liked by Zig Serafin
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Qualtrics X4 serves as a unique platform that unites top-tier professionals from diverse industries. It's a space where innovative ideas and best…
Qualtrics X4 serves as a unique platform that unites top-tier professionals from diverse industries. It's a space where innovative ideas and best…
Liked by Zig Serafin
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Today I'm celebrating! Last week at Qualtrics Federal Executive Summit, I listened to two eminent #Federal #CIOs - gary washington of USDA and Brian…
Today I'm celebrating! Last week at Qualtrics Federal Executive Summit, I listened to two eminent #Federal #CIOs - gary washington of USDA and Brian…
Liked by Zig Serafin
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