Area Operations Manager

Impact

As a Area Operations Manager, you will manage operations in the Midwest's Central subregion, ensuring Shipt has the right balance of shoppers and drivers each day to deliver products from our retail partners in a timely manner. Each day you will review the performance of the subregion by looking at order and fulfillment data, defect rate, weather, upcoming holidays, and store-level information to determine what changes need to be made to ensure smooth operations. You'll also set incentive strategies to encourage shoppers to execute more work, and lead project work to improve both your subregion and contribute to overall network success.You will review this information using data tooling software such as Snowflake or Tableau and Google Sheets. You’ll travel at least once a quarter, visiting key metros to maintain retailer relationships and better understand issues facing shoppers on the Shipt platform, drivers and retail partners.

What You’ll Need To Be Successful

• You look forward to engaging with shoppers, retailers, and other Shipt teams to build relationships, optimize our time and budget resources, and ensure adequate support across functions.
• You have completed coursework in data analytics or statistics that taught you how to use patterns and trends to solve problems.
• You have a minimum of 5 years of experience using data tooling (SQL, Tableau/ Looker/Thoughtspot (or comparable), and Excel/Google Sheets) to solve problems in an operational role in an on-demand, retail or startup environment.
• You feel confident engaging with shoppers to gain knowledge/feedback on how to improve local operations through focus groups, meetups, and surveys.
• Set incentive strategy and execution for shoppers and drivers in your subregion, as well as setting independent contractor onboarding targets and strategy analysis
• You enjoy building project plans, assign project ownership, and manage the success of project completion.
• Potential to manage up to two direct reports - Operations Coordinators - and develop their skills so they are continually gaining knowledge.
• A valid driver’s license and vehicle for local travel