Branch Manager

Summary

The Branch Manager will oversee the day-to-day operations of the Branch within the Bank’s Financial Services Center, ensuring the delivery of excellent customer service and achievement of business objectives. The Branch Manager will provide backup and support to the Commercial Loan Support Staff and assist commercial loan closings & treasury management customers on an as needed basis. This position must demonstrate professionalism and integrity in all interactions.

Essential Responsibilities

• Manage all aspects of the Branch within the Bank’s Financial Services Center, including but not limited to the processing of a variety of financial transactions (check cashing, withdrawals, deposits, loan payments, wire transfers), account opening and servicing, ordering checks and Debit Cards, and assisting commercial loan customers.
• Develop and maintain all policies and procedures related to branch activities, transaction processing, account opening, account closure, etc. 
• Assist customers with use of the Bank’s deposit account opening and online banking applications utilizing several technology platforms.
• Prepare and maintain account paperwork, including but not limited to signature cards, loan documents, and transfer and service charges.
• Be responsible for the vault and daily cash management, including settlements of cash and proof transactions, branch currency levels, and currency shipments and deliveries.
• Lead the Branch Staff, including building a cohesive, engaged team; coordinating schedules for adequate staff coverage; empowering team members to provide excellent customer service; and providing training and identifying areas for improvement as needed.
• Monitor supply levels, process supply orders as needed, and manage supply organization throughout the Financial Services Center.
• Maintain current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, all banking regulations, and all Bank policies and procedures related to the position.
• Provide efficient and courteous customer service, researching problems and implementing appropriate resolution.
• Identify cross-sell and referral opportunities to deepen customer banking relationships.
• Assist the Commercial Loan Support Staff with information gathering, loan documentation, coordination of loan closings, and system booking of loans.
• Assist Treasury Management Staff with prospective and active customers, including but not limited to facilitating treasury management agreements, assisting with treasury management set ups, and coordinating treasury management maintenance requests from customers.
• Support the Bank’s relationship with the community by building relationships with businesses and local organizations.

Supervisory Responsibility

The Branch Manager will be responsible for the supervision of one or more employee(s). The incumbent is required to provide leadership, training, and guidance to less experienced personnel, and is expected to fulfill supervisory responsibilities in accordance with the Bank’s policies and applicable laws, ensuring adherence to EEO guidelines.

Qualifications

Experience: Three to five years of similar or related experience

Interpersonal Skills: This position involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Networking and fostering sound relationships with other entities is necessary, and often requires the ability to influence and/or sell ideas or services to others. Flexibility with job responsibilities in a rapidly changing environment is essential to this position.