Business Process Analyst

At Guidacent, we specialize in providing top-notch consulting services to some of the world's leading businesses. Our focus is on delivering innovative solutions that drive operational efficiency and business transformation. We are currently seeking a highly skilled Business Process Analyst with a focus on retail to join our team and support a key client in the retail industry. Our client has headquarters in Issaquah, WA, and all candidates must be able to be onsite 4 days a week.

The Business Process Analyst plays a vital role in organizations by analyzing and designing business processes and models. This person will be responsible for consulting with business leaders to capture business needs, technology flows, prioritize them, and facilitate the analysis, submittal, and prioritized list of improvements. This person will lead efforts to define existing work processes, document the process and data flows, pain points and work with IT and business leaders to prioritize improvement list recommended and changes to flows that improve the business and IT needs including recommended metric changes to show improvement. This project marries the best of business procedures and processes and data flows and how they impact the company as a whole and the changes can show vast improvements to all stakeholders.

Tasks and responsibilities

• Partner with business and technology teams to map existing process and data flows
• Conducts Interviews: engage with stakeholders to gather detailed information about existing processes and identify discrepancies.
• Evaluate current processes to determine their effectiveness and suggest areas for improvement
• Document Pain Points: Document pain points in current process for stakeholders and data flow issues on maps and in documentation
• Assessing business models: Examine the relationship between business processes and technology to identify opportunities for enhancement
• Impact Assessment: Prioritize recommended changes needed to improve flows including impact and estimated size of change
• Performance Metrics: Document metrics used in existing process and recommend additional metrics/KPIs for performance improvement/business adoption recommendations
• Owns artifact creation
• Document processes and create blueprint diagrams of business processes using charts and tables to simplify understanding and communication
• Metric recommendations with target improvements
• Data changes if necessary
• Leads meetings with stakeholders, business and IT teams
• Communicates status with senior leadership and impacted teams
• Maps changes to existing technology strategies and objectives where available

Required skills, abilities and traits

• Must have minimum 5 years business and/or engineering experience
• Leadership skills leading a cross-functional team through workshops and consequential improvements recommended and their successful adoption
• Documentation: Experience in documenting business workflows and processes. Data impacts and data flows, analyzing areas for needed improvement, documenting the business need, and ability to blueprint the end-to-end capabilities and assess the effort for the recommended changes
• Collaboration: Ability to facilitate interviews, workshops and meetings with all levels of stakeholders effectively and with levity
• Communication skills: Must possess excellent interpersonal skills, with proven ability to communicate with and engage with individuals at all levels both written and presentation skills
• Proficiency with different process models
• Fortune 20 retail experience a plus

Location

• Will be onsite 4 days a week at customer eastside Seattle location
• Duration of assessment/read out - 3 months