JOB SUMMARY: Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.
Essential Functions
Assist with conducting programs to prevent and resolve client problems.
Provide information and referral to clients over the phone or in person
Provide case management assistance, i.e. preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.
Assist clients in identifying benefits, social and community services and helps clients obtain them.
Assist with transportation needs
Provide emotional support to clients.
Assist with daily living skills
Assist or organize/lead client activities
Assist with crisis intervention
Confer with medical/other personnel on client behalf
OTHER DUTIES: as assigned
Knowledge/Skills/Abilities
Basic knowledge and understanding of case management
Basic computer and software skills and experience
Complete work with accuracy and meet deadlines
Communicate effectively, both verbally and in writing; understand and follow directions
Provide a high level of customer service
Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff
Knowledge of community resources is highly desirable
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Individual and Family Services
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