We Need Your Next-Level Service Mindset at the Best in Pests.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.
With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
As a Customer Service Outbound Call Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
Work remotely, making outbound calls and using electronic communication to respond to customer feedback from our external platforms.
Use sharp listening skills and probing questions to identify the customer’s concerns and evaluate their needs.
Monitor, update, and maintain the customer database with accurate information, including call details, call dispositions, payments, and other results.
Safeguard customers’ privacy and proprietary information.
Monitor customer feedback via external platforms
Follow communication procedures, guidelines, and policies
What type of benefits will you receive?
Competitive earnings with an estimated hourly rate of $18.00
Additional commission and incentives for sales, upsells, and referrals
Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
401(k) plan with company match and an employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, and dependent scholarship awards
Industry-leading, quality, comprehensive training program
Why should you choose Orkin?
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
The Pest Management Industry is growing - and is a recession resistant line of business
You have a service-oriented mindset that leads you to build loyalty and trust with clients
You hold yourself responsible to commitments
You value being part of a team
You want to join a company that supports the community
Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
Qualifications
What do you need to be successful?
Previous experience in Customer Service
High School Diploma or equivalent required
Ability to pass a drug screen and background check is required
Excellent interpersonal and communication skills
Basic computer skills in various software and web-based applications
Proficient in Microsoft Office
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidate must have a quiet workspace, as this position is 100% remote!!!
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Consumer Services
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