Customer Support Specialist
Gravyty is an innovative SaaS company hosting virtual networks for enrollment, mentoring, engagement and fundraising needs in the academia and non-profit space. We are seeking a Customer Support Specialist to join our Global Customer Care Team.
Responsibilities:
- Handle incoming customer inquiries from request-to-resolution in a prompt and professional manner
- Reproduce, document and escalate technical bugs to development teams
- Assist with the creation and optimization of support documentation and best practices
- Provide service through a variety of channels (tickets, chat, community posts, and more)
- Liaison between customer and internal departments with a focus on customer satisfaction
- Identify areas of weakness and product/process improvement
- Provide a high level of client service with proven problem-solving and technical troubleshooting skills
Qualifications:
- 1-2 years in customer support roles
- Experience working within a B2B SaaS organization or higher education
- Strong written and oral communication skills and technical aptitude
- Proactive and solutions-oriented with high attention to detail
- Experience working with a CRM or ticketing system (Zendesk) preferred
- Technical aptitude and/or basic understanding of HTML/CSS, SQL, JavaScript, API concepts a plus
- Familiarity with AWS a plus
- Ability to work autonomously in a high-paced working environment
Benefits:
- Remote Work: Work from anywhere in the United States
- Competitive medical, dental, vision benefits package
- 401k: Gravyty offers up to a 4% match of your contributions.
- Vacation and Holiday: Take up to 15 days of paid vacation time per year. You also take off all federally recognized holidays, your birthday and a Winter break between Christmas and New Years.
-
Employment type
Full-time -
Job function
Customer Service -
Industries
Fundraising and Education
Referrals increase your chances of interviewing at Gravyty by 2x
See who you knowGet notified about new Customer Support Specialist jobs in United States.
Sign in to create job alertSimilar Searches
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub