Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development.
Prioritize and delegate tasks effectively to meet support objectives and deadlines.
Foster a collaborative and positive team environment, promoting knowledge sharing and continuous improvement.
Provide hands-on desktop support for hardware, software, and network-related issues, ensuring timely resolution and minimal disruption to user productivity.
Troubleshoot and resolve escalated technical issues, utilizing advanced diagnostic tools and techniques.
Administer desktop systems and applications, including installation, configuration, and maintenance.
Implement and enforce desktop security measures, ensuring compliance with company policies and industry standards.
Perform routine system upgrades and patches to maintain system integrity and security.
Maintain accurate documentation of desktop configurations, procedures, and troubleshooting steps.
Generate reports on desktop support activities, including ticket resolution metrics, performance trends, and user feedback.
Identify areas for improvement and implement proactive measures to enhance desktop support services and user satisfaction.
Qualifications:
Experience giving AV support for meetings using integrated room systems, video conference tools(zoom, bluejeans, etc), and meeting room booking systems (Condeco, Asure, etc.)
Managed AV vendor relationships
Support IP phone systems such as Cisco Call Manager: phone configuration, voicemail
Support enterprise mobile devices including cell phones and tablets
Managed cellular provider plans
Experience using an enterprise mobile device management platform like Intune
Experience with Ticketing and/or project management system
Microsoft Active Directory and Windows Server knowledge
Support Mac and Windows workstations
Support Web Applications/SaaS including Office 365 or similar, Okta, or similar, and Box, or similar.
Excellent high-level troubleshooting, attention to detail, organization, communication, and customer service skills.
Experience with white glove support
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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