Desktop Support Technician

Responsibilities

• Promptly provide Help Desk and first-level technical support for computer systems, software, hardware, printers, and copiers, both during and outside business hours (remotely), for internal personnel and external clients/vendors.
• Support law firm applications, focusing on Microsoft Office applications, document management, PDF creation and editing, redlining, and metadata scrubbing.
• Install, modify, and repair computer hardware and software.
• Provide operational support to maintain the efficiency of the local data center.
• Support video conferencing technology in conference rooms and facilitate both internal and external meetings independently.
• Support the firm’s mobile devices (smartphones and tablets) managed with the current MDM system.
• Troubleshoot VPN login issues.
• Perform basic account management in Active Directory for new hires and departures, assigning user access rights to various network groups and directories.
• Manage employee onboarding and offboarding tasks across all systems and software.
• Assist in maintaining an accurate inventory of technology assets and related components.
• Provide end-user training to employees on IT policies, procedures, applications, and systems.

Ideally familiar with the following technologies:

• Windows 10 & 11
• Office 2016 & 2019 / Office 365
• Document management software & Google Workspace
• MDM Systems
• Basic Active Directory administration
• Video conferencing tools, including MS Teams, Cisco Webex, and Zoom Communications
• Computer imaging and setup (desktops & laptops)

Qualifications:

• A minimum of 2 years of related technical experience, preferably in a professional services environment.
• Ability to effectively troubleshoot, research, and resolve software and hardware issues.
• Understanding of networking concepts and TCP/IP, including DNS, DHCP, Active Directory, and Group Policies.
• Strong organizational skills with attention to detail.
• Ability to perform well under pressure and meet tight deadlines while maintaining strong relationships with management and peers.
• Prior experience supporting Windows 10 OS, ChangePro, Metadact, Litera, Innova, Adobe, Nuance, and Mimecast is advantageous.
• Experience with multifactor authentication and its use with Citrix XenDesktop and VPN connections is beneficial.