Director, In-Restaurant Training

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner-operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Director of In-Restaurant Training will be responsible for developing the strategic vision and facilitation of relevant, role-based content and in-restaurant training programs across company-owned and franchised restaurants. Additionally, this role will lead the New Store Opening Training process for both company-owned and franchised restaurants.

The Director of In-Restaurant Training plays a crucial role in maintaining the high standards of the guest experience, operational excellence, and team member performance that Wingstop is known for.

WHAT YOU’LL DO

In this role, you will:

• Partner with the L&D Team to develop role-based, blended learning solutions for company-owned and franchised restaurants (domestic and international), including e-Learning, video, job aids, microlearning, manuals, etc.
• Work collaboratively and cross-functionally with US and International Operations to implement relevant, engaging training programs for above-restaurant leadership and team members
• Deploy the Management Curriculum Program for company-owned and franchised locations
• Support the rollout of company strategic initiatives
• Lead the In-Restaurant Training Teams which train new Brand Partners (classroom and restaurant-based) and New Restaurant Opening support teams
• Partner with the L&D Team to develop comprehensive training programs for all restaurant roles, including front-of-house, back-of-house, and management positions
• Collaborate with restaurant leaders and brand partners to address performance gaps and provide tailored training solutions
• Provide excellent customer service to regional field staff, brand partners and team members and training team
• Evaluate and track the effectiveness of training offerings, through time to competency, retention, and restaurant performance
• Lead, guide and motivate team members to exceed customer expectations and provide excellent service
• Foster a culture of continuous learning, problem-solving, professional development, and team member engagement within the training team
• Implement innovative training methods and technologies to enhance the efficiency and effectiveness of training programs
• Identify performance and skill gaps and put a plan in place to address gaps
• Support the leadership team with strategic training initiatives and special projects on as needed basis'.

WHO YOU ARE

HUMBLE: You believe there is always an opportunity to further your personal and professional growth. You possess 10 + years’ experience with training/operations/learning and development as well as the ability to lead a team (3-5 years’ experience preferred) You have excellent communication skills and a strong analytics and strategic background.

HUNGRY: You have strong leadership skills and are a self-starter who works independently and is highly self-motivated; goal goal-oriented. You excel in a fast-paced, energetic, innovative, and flexible environment.

SMART: You possess the ability to lead a strategic vision of LMS Experience optimizing an LMS to drive adoption and usage rate. Experience with multiple LMS systems preferred, As well as the ability to deploy role-based, blended learning solutions (eLearning – Articulate experience preferred, video) Experience with establishing and maintaining training centers.

SERVICE-MINDED: You have a genuine desire to serve the customer as well as the ability to facilitate strategic workshops or lead training sessions.

ENTREPRENEURIAL: Ability to lead cross-functional teams and direct reports – focus on career development for team members. Franchising experience: multi-unit quick service/fast casual restaurant, retail experience preferred; minimum 5 years experience in restaurant and or hospitality industry.

AUTHENTIC: Desire to Influence and empower at all levels of the organization that drives results and creates a culture consistent with the Wingstop Way.

FUN: Ability to form strong working relationships with Wingstop team members, supplier partners, and the brand partner community.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technology essential to the successful completion of your everyday responsibilities, often in a seated position.
• Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues and extended Wingstop team.
• Routine need to shift priorities among simultaneous projects, while upholding quality and a sense of urgency
• Ability to travel 30-50%

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office
• Work from home Fridays
• Discount on Wingstop gift cards
• Discounts at Under Armour, FitBit, NFL, and NHL
• Discounted onsite dry cleaning
• Discounted onsite car detailing
• Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.