Dispatch Supervisor

Job Title: Dispatch Supervisor

Department: Support Services

Reports To: Director of Support Services

Summary

We are presently seeking a highly organized, customer focused and efficient Dispatch Supervisor to join our Restoration division. The Dispatch Supervisor is responsible for ensuring all daily check-ins on the daily operations calendar, entering new jobs and leads onto our internal project management tool, dispatching first responders, and selection of Project Director and Restoration Superintendents for the Restoration division. The Dispatch Supervisor serves as the lead for the Dispatch Department within the Restoration division.

Essential Duties And Responsibilities

• Acts as a first-line supervisor for designated dispatch staff overseeing the day-to-day operations, activities, and personnel on an assigned shift to ensure compliance with established guidelines, procedures, and policies
• Makes recommendations to Director in appropriate staffing levels
• Supervise, assign, review and participate in the work of dispatchers who receive and dispatch emergency and non-emergency calls
• Responsible for the effective supervision administration to include staff development, performance management, employee relations, prioritizing, and assigning work-related activities
• Approving and monitoring leave requests
• Advises staff on difficult issues and makes decisions in exceptional situations to manage and implement appropriate services and assistance
• Record all Project Manager daily check-ins on the daily operations calendar
• Record all Project Directors statuses on the daily operations calendar
• Ensures updates of the daily operations calendar to all Regional Directors and Director of Operations
• Input of all job leads, new jobs, client team members and assigned Project Director and Superintendents in Shiggy
• Assist with any other ad-hoc projects and administrative support as directed by the leadership team
• Maintains ongoing communications and coordination of activities between Dispatch and all areas of BlueTeam
• Ensures the operational readiness of the team
• Makes minor adjustments to communication systems, analyzes problems, and makes referrals to appropriate sources of service
• Assists dispatchers with difficult complex calls and dispatches; serves as the technical expert over dispatching operations; and conducts quality assurance reviews of dispatches
• Establishes Dispatch KPI’s and advises on Performs other related duties and assignments as required
• Provides meaningful feedback and holds team accountable to set standards of response times and accuracy of data
  
  

Qualifications

• 3-5 years of experience, preferably working for a large general contractor and/or construction company.
• Time management skills, with the ability work in a fast-paced environment.
• High degree of professionalism and a strong emphasis on providing excellent customer service.
• Strong communication skills, both written and verbal.
• Ability to prioritize work based upon client and team needs.
  
  

Software Skills

• Microsoft Office suites (Word, Excel, Outlook)
• Acumatica
• Timekeeping software
• Shiggy
  
  

EDUCATION And/or EXPERIENCE

Associate degree or higher; or with a minimum of 3-5 years working in the construction industry and/or training; or equivalent combination of education and experience.

CERTIFICATES And LICENSES

Certification a plus.

Language Skills

Ability to read and comprehend complex instructions, correspondence, memos. Ability to write content and correspondence templates. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must also occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to frequently inspect the project and may be exposed to o going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.