Our client is looking for a highly-driven individual with knowledge of Salesforce to join the Salesforce team. In this role, you will assist with training, implementation and maintenance of our Salesforce Lightning application. You will also be responsible for maintaining and optimizing Salesforce to improve the service experience for our members. Strong technical acumen and process orientation are key qualities for this role.

Minimum Requirements:

• Bachelor’s degree in education, communications, computer science, or business.
• Experience using Service Cloud and earning administrator badges on Trailhead.
• Strong self-motivation, multitasking skills and the ability to work independently in an unstructured environment.
• Excellent written, verbal communication, public speaking and presentation skills.
• Excellent problem-solving and decision-making skills.
• Demonstrated track record of performing Salesforce tasks including opening and closing cases or creating reports.
• Demonstrated ability to gather and understand user requirements for Salesforce.
• Ability to complete tasks on tight deadlines with minimal supervision.
• Strong proficiency in Microsoft Office applications – especially Excel.

Responsibilities:

• Provide day-to-day support and advise end users on how to use Salesforce effectively.
• Assist with training internal staff on Salesforce administration and development.
• Perform user set up and maintain user roles, security and profiles in Salesforce Lightning.
• Monitor and report on issues, system configuration and maintenance processes.
• Insert, upsert, update and delete select data using Salesforce data extraction tools.
• Create and maintain reports and dashboards according to user and project requirements.
• Create custom objects, fields, workflow and validation rules, list views and page layouts according to project timelines.
• Create declarative flows and process builders for end user needs.
• Proactively gather feedback and requirements from users and identify system changes.
• Attend vendor meetings and keep detailed notes on meeting discussions.
• Work closely with internal project team to record and monitor adoption and usage.
• Assist in the creation of organization-wide protocols for proper use of Salesforce.
• Work with internal team to maintain integrations with on-site and cloud-based platforms.
• Work with vendors to troubleshoot and apply new features, upgrades and patches.
• Maintain system security including sharing rules, role hierarchies and field-level security.

Additional preferred skills:

• Experience using Flosum for Salesforce release management
• Experience in information technology or computer science is a plus
• Salesforce administrator, platform app builder or developer certification is a plus
• Experience with APEX, HTML, SQL, Java or JavaScript is a plus
• Experience working with AS400 or other enterprise level platforms is a plus