Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
Overview And Essential Job Functions
The implementation Support Analyst is responsible for assisting with the implementation and project management of all products. This includes the discovery, assessment, gap analysis, configuration, imports, and testing. In addition, this position is required to assist in some sales and support of the software.
Meeting with clients following the sale of software packages to collect data and other information required to customize software systems
Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
Communicating with clients throughout the software customization process to obtain feedback and approval
Customizing software systems based on clients’ individual needs and specifications
Data conversion and loading data into customer environment
Perform application support by monitoring and responding to support tickets
Perform application testing as required
Educating clients on how to use purchased software systems and customized system features
Creating a specialized document for each client, detailing all customizations made
Installing customized software systems and all necessary components
Ensuring that the project team is aware of key deliverables and project milestones
Providing cost and time estimates to clients who require additional customizations to be done
Perform all other job-related duties as assigned
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
Qualifications
REQUIRED KNOWLEDGE AND SKILLS
Proven experience working as an Implementation Specialist
Sound technical knowledge
Proficiency in all Microsoft Office applications, especially Excel
The ability to multitask effectively
The ability to work independently and as part of a team
Strong analytical and problem-solving skills
Excellent organizational and time management skills
Exceptional communication and customer service skills
Detail-oriented
Minimum Qualifications
3-5 years of software support and implementation experience
Bachelors of Science preferred or equivalent experience
Acumen, LLC is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below: