Information Technology Supervisor

Job Title: Warehouse Systems Support Supervisor (IT Supervisor)

Pay: $50,000 - $55,000

Location: Allentown, PA

Job Purpose:

Assist IT Manager in a fast-paced environment configuring and maintaining System and Network Infrastructures. Provide 2nd and 3rd level support as needed. Assist or lead projects.

Essential Duties and Responsibilities:

1. Install, configure, and maintain Windows-based workstations, handheld devices, and servers.
2. Provide support to Autonomous Guided Vehicles (AGV).
3. Configure and monitor network infrastructure, equipment, and devices.
4. Set up and maintain user accounts within an enterprise environment.
5. Set up and implement RF and wireless devices.
6. Set up and troubleshoot various printer technologies.
7. Set up and maintain phones, both desk and cell.
8. Perform and/or oversee software installation and upgrades.
9. Maintain site licenses for departments and facilities.
10. Troubleshoot networks, systems, and application issues to identify and resolve any issues that may interrupt operations.
11. Develop various training materials, SOPs, Run Books, and instructional sheets for IT-related items.
12. Communicate with operations and leadership about any issues that arise, provide solutions, and implement preventive measures.
13. Establish and perform maintenance programs following company and manufacturer standards.
14. Maintain confidentiality regarding the information being processed, stored, or accessed by the network.
15. Document network problems and resolutions for future reference.
16. Other duties as assigned.
17. Travel may be required.

Qualifications:

• Strong in Windows OS and Office applications.
• Experience with network technologies such as switches, routers, access points, etc.
• 4+ years of experience in the IT field with working knowledge of Windows Server, Active Directory, and Exchange.
• Strong written and oral communication skills, particularly the ability to explain technical concepts in non-technical terms.
• Ability to work independently or as part of a team to achieve common goals.
• Strong analytical and technical ability to solve complex problems.
• Strong organizational skills.
• Strong customer service and interpersonal skills.
• Knowledge of Linux is a plus.
• Warehouse experience and warehouse IT experience is a plus.
• Logistics understanding and technology related to logistics within a warehouse environment is a plus.
• Past work or understanding of the process of AGVs is a plus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Ability to work in a distribution center environment with a variation of temperatures and heights.
• Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high-paced environment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Lifting up to 50 lbs.
• Sitting at a computer for long periods of time.

Business Continuity Plan:

• Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with operations to complete failover with minimal impact to operations.
• Document plans for the turnover and need to be followed step-by-step.
• Creating daily store orders through the portal.
• Bi-yearly training and testing in a sandbox to ensure preparedness.
• Requires a level head in a stressful environment and quick response to minimize impact on the DC and operations.

Scheduling Requirement:

• Weekend hours are a must and holidays may be required. Some travel is required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT ACCURATE PERSONNEL

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