IT Technician

Coastal Health is currently searching for a motivated team player IT Technician to join our growing team.

This position's benefits include, but are not limited to competitive wages, health insurance, life insurance, vision insurance, dental insurance, short- & long-term disability, 401k, up to 3 weeks paid time off, 7 paid holidays, and an environment which fosters career and personal growth with the potential to advance within the company.

This position will assist with both hardware and software solutions in multiple medical clinics. The Technician serves employees by: triaging calls, determining requirements, delivering on-site support, answering inquiries, resolving problems, and fulfilling requests. Qualified candidates must possess experience in information technology and demonstrate strong communication skills.

Responsibilities

Prioritize outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians

Analyze and resolve urgent first-line support calls when escalated via Service Desk

Promote best practices in the use of IT hardware and software

Provide advice and demonstrate use of software and hardware to end-users

Input new system users onto the organization domain, e-mail system, within set timescales and ensure existing system users information is correct and up to date

Liaise with third party support organizations for repairs/replacements

Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards

Install and support network cables and patch and needed

Perform system administration and support of IT Service Desk System

Liaise with staff as to the status of their existing calls

Liaise with third party support suppliers to resolve support calls that require actions from them

Monitors and recommends best practices procedures for all users accessing technical resources

Perform preventive maintenance as recommend by Microsoft standards on all desktops computers

Ability to travel to multiple locations for end-user support

High school diploma or equivalent required, higher education in IT or computer science preferred.

Intermediate operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS, and Microsoft Office

Intermediate knowledge of routers and switches

Familiarization with Citrix

Operating knowledge of typical office equipment, such as VOIP telephones, copier, fax machine, E-mail, etc. required within three (3) months after entering position

Advanced computer troubleshooting, analysis, critical thinking and problem solving skills

Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations

Experience with a trouble-ticketing system

Experience with mobile device support, iPhone/iPad Support, desktop imaging and security patching

Effectively manage multiple priorities with a strong attention to detail in a fast paced environment

Excellent oral and written communication skills

Organized, diligent, and able to troubleshoot, problem-solve, and prioritize

Commitment to helping a highly successful organization implement systems to support significant growth

Strong organizational and time management skills with a highly developed attention to detail

Highly motivated