L2 Network Engineer

We are seeking a qualified L2 Network Engineer to support one of NTT's customers.

This position is Full Time Onsite at the client's NYC office.

He/She will work full time at the customer site in New York (W 52nd Street) in support of the client's network in the US. They will be a part of a larger global team.

Involved Technologies

Cisco (Catalyst)

Cisco Viptela (SD-WAN)

Meraki

Client

Wi-fi Meraki

The Ideal candidate will have experience with 80%+ of the technologies listed above. They will have 5+ years of experience in Networking demonstrating growth/advancement in their career path over those years. Certifications in any of the required technologies would be highly desirable.

Onsite: NYC W 52nd Street

L2 Engineer

The Engineer (L2) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Engineer is responsible for managing tickets of medium to high complexity, conducts moderate, advanced and complicated tasks, and providing resolution to a diverse range of moderate to complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. Applies analytical thinking and technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions

Key Roles And Responsibilities

Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.

Perform necessary checks, apply monitoring tools and respond to alerts.

Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.

Assist in analysing, assigning, and escalating support calls.

Investigate second/third line support calls assigned and identify the root cause of incidents and problems.

Report and escalate issues to 3rd party vendors if necessary.

Conduct a monthly random review of incidents and service requests, analyse and recommend improvement in quality.

Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.

Proactively identify opportunities for work optimization including opportunities for automation of work

Proactivity and autonomy in the realization of infrastructural changes in Network area (coordinating with the Italian HQ)

Knowledge, Skills, And Attributes

Ability to communicate and work across different cultures and social groups.

Ability to plan activities and projects well in advance and considers possible changing circumstances.

Ability to maintain a positive outlook at work.

Ability to work well in a pressurized environment.

Ability to work hard and put in longer hours when it is necessary.

Ability to apply active listening techniques.

Ability to adapt to changing circumstances.

Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications And Certifications

Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Relevant certifications depending on technology domain expertise

Required Experience

Solid years of work experience

Solid experience required in Engineering function within a medium to large ICT organization

Solid experience of Managed Services

Excellent working knowledge of ITIL processes

Excellent experience working with vendors and/or 3rd parties

Excellent experience in working in a highly ITIL oriented and guided environment

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com .

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($65.00 to $75.00/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits