Lobby Ambassador

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Pay: $45000 - $54000 / year (hourly position)

Location: Armonk, NY

The Lobby Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

• Serve as the initial point of contact for all employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Act as primary contact for client requests with follow-up ensuring work is handed off properly to internal teams and client is updated on completion or follow-up of work request.
• Execute Ambassador services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
• Conduct routine walkthroughs and assessments of service delivery to ensure compliance with service level agreements.
• Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives.
• Strive to continually improve experience service performance.
• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.
• Ticket management and follow up in Maximo CMMS system.
• Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Projects, etc.).
• Assist with third party vendor relationships and service partners to provide maximum service delivery.