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Overview
We are currently seeking an Operations Supervisor - Datacenter that will be a critical member of a U.S.-based global systems integrator providing technology solutions and services for commercial and government clients. This is a full-time permanent role supporting a key client for our program in Columbus, OH.
The Operations Supervisor position is critically important to the success of our program. It is a position created to instill the culture of the company at the field level. We will measure the Operations Supervisor’s ability to affect the outcome and create shared values through several methods. Some of the methods are concrete such as budget and profit-oriented measurements. Some others are more abstract, like customer satisfaction and the ability to motivate the people under them.
The following criteria are some of the ways that he/she will be measured:
Customer satisfaction
Performance against the budget
Improvement in overall gross margins
Achieving the goals and objectives
Evaluation of Foreman and Lead Technicians against the model
Morale of the field
Ability to conduct regular performance feedback with the personnel assigned to them
Specific responsibilities include but are not limited to:
Ensure consistency in delivery among foremen
Ensure conformance to company quality standards
Ensure effective use and projection of manpower
Develop good customer relation skills in Foremen
Develop budget knowledge and budget control practices
Enhance Foremen's abilities to recognize and procure change orders
Utilize project management tools to manage projects
Promote and teach strategic thinking
Ensure Foremen process paperwork correctly and efficiently
Establish guidelines for and promote field engineering
Establish project ownership among Foremen
Establish the value proposition of the Operations Supervisor to field personnel
Perform site surveys to augment the Pre-Sales Engineering Department
Provide project status reports to management
Demonstrate ability to manage and motivate personnel effectively
Evaluate Foremen and lead technicians and provide regular feedback on performance
Ensure the ITS Operations Department is meeting the goals and objectives of the company
Required Skills And Qualifications
5 years of related industry experience
Knowledge of fiber terms and troubleshooting is needed
Ability to drive a company vehicle throughout the day
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions
Education / Certifications
High School Diploma or GED required
BICSI Technician, Industry manufacturer certifications, OSHA30 safety certification, HILTI powder actuated tools, or Confined Space - preferred
Work Authorization
Must be a US Citizen
Background & Drug Screening Conditions
Must pass a background investigation, a 10-panel drug test, and driver’s license check
Additional Perks/Benefits
Paid Time Off & Holidays
401K with Company Matching
Tuition & Training Reimbursement
Birthday off with pay
Leadership Development Training
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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