JOB FUNCTIONS: Provides administrative support to Order Entry/customer service department and sales team, including incoming calls, customer order data entry, and various office functions.
ESSENTIAL FUNCTIONS:
Receives incoming telephone calls or emails from customers relating to orders and products.
Answers incoming calls.
Answers customer questions regarding products and shipping.
Process orders received over the phone and internet.
Investigates and communicates customer issues.
ADDITIONAL RESPONSIBILITIES:
Exceptional customer service skills.
Able to handle phone system with a clear and welcoming voice.
Must be an energetic, enthusiastic, and detailed oriented person able to handle multiple tasks in a fast-paced environment.
Maintain cooperative and effective working relationships with individuals at all levels.
Performs other duties as assigned.
QUALIFICATION:
Manufacturing environment experience preferred.
Must be computer literate and highly accurate.
Must be highly proficient with Excel.
Ability to deal effectively with people.
Must be able to read, write, and communicate fluently in English.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Maritime Transportation
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