Portola Hotel & Spa at Monterey Bay

Peter B's Server (Part Time)

  • Ideal Candidate must have full availability (Thursday through Monday) Shifts: 3pm - 10:30pm
  • Must have restaurant experience
  • Bartending experience is a plus

JOB DESCRIPTION

POSITION TITLE:

Peter B’s Server

DEPARTMENT:

Peter B’s

REPORTS TO:

Restaurant Manager

DIVISION:

Food & Beverage

EXEMPT OR NON-EXEMPT:

Non-Exempt

JOB DESCRIPTION:

The Peter B’s Servers are responsible for serving guests in the restaurant. They must be personable and able to work in an ever- changing, fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Speed, accuracy, attention to detail, courtesy and anticipation of guests needs are essential.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

  • Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests’ experience
  • Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
  • Recommend certain dishes, identify ingredients and explain how various items on the menu are prepared
  • Responsible for serving beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages
  • Responsible for recording guest orders and relaying orders to the kitchen via P.O.S. system
  • Responsible for observing guests and responding to any additional requests in a timely manner
  • Responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary
  • Responsible for noticing and refilling salt, pepper, sugar, cream, condiments and napkins
  • Responsible for replacing tableware and linens
  • Set tables for next meal period according to standard
  • Maintain sanitation, health and safety standards in work areas
  • Must possess in depth menu knowledge and be able to communicate in detail to guests
  • Comply with the Company’s standards of conduct

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate Will:

  • Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
  • Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
  • Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
  • Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

High School Diploma or equivalent – Required

California Food Handlers / ServSafe Certification – Required

State approved Certification Alcohol management - Required

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

  • Detail oriented and comfortable working in a fast-paced environment
  • Ability to solve problems quickly.
  • Basic computer and phone skills.

PREVIOUS EXPERIENCED REQUIRED:

Minimum 6-months of serving experience required; hospitality experience preferred.

ACTIVITY SUMMARY

Never

Occasionally

Frequently

Constantly

Sitting









Standing









Walking









Crawling









Bending Over









Reaching Overhead









Balancing









Pushing/Pulling









Lifting/Carrying

10 lbs. or less









20 to 50 lbs.









Over 50 lbs.









Skin/Hands in Water









Exposure to Chemicals









Foot Controls Used









Repetitive Hand Use









Firm Grasping Required









OTHER REQUIREMENTS

Select Yes or No

Driving Vehicles/Equipment

No

Operating Equipment/Machinery

No

Exposure to Dusts, Gas, Fumes

Yes

Exposure to Hazardous Materials

Yes

Possible Exposure to Blood/Body

No

Fluids

Exposure to High Noise Levels

Yes

Walking on Uneven Ground

Yes

Exposure to Marked Changes In

Yes

Temperature

Use of Safety Equipment (Glasses,

No

Ear Plugs, Etc.)

Hearing Impairment Acceptable

No

Color Vision Impairment

Yes

Acceptable

Color Vision at 20 inches or less

Yes

Required

Clear Vision at 20 feet or more

Yes

Required

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job, based on business necessity.
  • Seniority level

    Entry level
  • Employment type

    Part-time
  • Job function

    Management and Manufacturing
  • Industries

    Hospitality

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