Program Coordinator

Circle Surrogacy –Program Coordinator/ Case Manager

Circle Surrogacy & Egg Donation was founded on the belief that everyone should have the opportunity to be a parent. To this day, that belief is at the core of everything we do. For 25 years, we’ve helped straight and LGBTQ+ couples and singles fulfill their dreams of parenthood by helping bring more than 2,100 babies into this world…and counting! Circle is the most successful surrogacy agency with a 99.3% success rate for parents bringing home a baby. We currently have 75 employees who work all across the United States as we strive to foster a remote-friendly culture. Circle Surrogacy is all about family: internally, our culture is one of a large family, and externally, we are all passionate about helping others grow or create their own families. Together, we make parenthood possible.

Job Responsibilities

• Provide high level of customer service while serving as the primary point of contact for intended parents, surrogates, and egg donors throughout their surrogacy journey
• Collaborate and coordinate across Circle’s interdisciplinary teams and with our partners to facilitate the smoothest possible experience for our clients
• Advise intended parents in making decisions and navigating obstacles throughout the journey
• Provide support to intended parents and surrogates during low points in the journey such as failed transfers, relationship issues with surrogate, miscarriage, premature and/or complicated deliveries
• Enter important data related to journey in agency database
• Act as a contributing team player to Program Coordinator team
  
  

Minimum Skills/Qualifications:

• Bachelor’s degree and one-year post-college work experience in case management, customer service, or IVF/ Third Party Reproduction
• Strong oral and written communication skills and ability to maintain calm demeanor during stressful situations
• High attention to detail and ability to multitask/prioritize
• Critical thinking and problem-solving capability
• Ability to work in a fast-paced environment with time-sensitive work deadlines
• Proficiency in Microsoft Office and familiarity with utilizing databases
• Team player; comfort working in interdisciplinary environment
  
  

All applicants should submit both a resume and cover letter.

North Star is an equal opportunity employer. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law-poster to visit the “EEO is the Law” poster.