Project Analyst

Responsibilities

Kforce has a client that is seeking a Project Analyst in San Antonio, TX. In this role, you will perform technical analysis and project management for business applications within client's core banking systems. Duties & Responsibilities:

• Resolve and coordinate issues with client and software vendors
• Innovate solutions, lead deployments, and ensure technology understanding
• Address application support requests promptly and effectively
• Analyze and troubleshoot application problems, escalating as needed
• Provide daily support, maintenance, and coordination for systems, including monitoring and cleanup
• Manage escalated user tickets for swift resolution
• Communicate updates and issues to stakeholders
• Serve as a subject matter expert for assigned business units
• Monitor vendor communications for system updates and relay relevant information
• Assist with core system updates, configuration, and testing approvals
• Support IT in identifying and resolving production defects
• Develop and maintain knowledge of Bank systems and software
• Lead updates and upgrades for supported applications
• Engage with application vendors for support and maintenance
• Coordinate maintenance activities with stakeholders and vendors
• Maintain relationships with core processing vendors
• Assist in defining project scope and objectives
• Facilitate requirement sessions and document technical specifications
• Provide guidance, analysis, and process expertise as needed
• Participate in design reviews to align with organizational goals
• Document existing and proposed processes using flow diagrams and perform gap analysis
• Conduct Quality Assurance testing
• Research and test system changes requested by business units
• Create and execute system test cases, document results, and resolve defects with IT teams
• Facilitate user acceptance testing (UAT) sessions and coordinate defect resolution
• Collaborate effectively with teams to achieve Company goals
  
  

Requirements

• College degree in Computer Science, Information Systems, or related field; Relevant experience may substitute formal education
• Preferred certifications: PMP, CBAP, or similar Business Analyst Certification
• 3+ years in banking, preferably with Jack Henry - SilverLake system
• 3+ years of IT Project Management or Business Analysis experience
• Experience in third-party business application integration and support (e.g., Wire, ACH, online banking, CRM)
• Proficiency in Microsoft Office Suite and office equipment
• Strong analytical skills, initiative, adaptability, integrity, and accountability
• Alignment with company values and excellent interpersonal, customer service, and communication skills
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.