Project Coordinator

As a Project Coordinator here at Honeywell in the Industrial Automation (IA) business unit, you will play a critical role in providing technical support for our IA products and services. You will be responsible for troubleshooting and resolving complex technical issues, providing excellent customer service, and ensuring customer satisfaction. Your expertise and problem-solving skills will be instrumental in maintaining our reputation for delivering high-quality support to our customers. You will report directly to our Technical Support Manager and you'll work remotely in this role. In this remote position, you will have a significant impact on our customers' experience and satisfaction. You will be the go-to person for resolving technical issues and providing guidance to our customers. Your ability to effectively communicate technical information and provide exceptional customer service will be key to your success in this role.

Key Responsibilities

• Schedule on-site QA inspections with the assigned utility’s service territory in New York and Pennsylvania
• Oversee the general scheduling effort for the rest of the team.
• Review and ensure that we are hitting targets for inspection percentages.
• Invoicing, accruals, and other financials as needed for the business.
• Provide program guidance & education to customers.
• Meet client requirements for front-line customer service, troubleshooting, and attending meetings as needed.
• Provide technical support to customers, troubleshooting and resolving complex technical issues.
• Collaborate with cross-functional teams to escalate and resolve customer issues.
• Document and track customer interactions and resolutions in our CRM system.
• Continuously improve technical support processes and procedures.
• Stay up-to-date with product knowledge and industry trends to provide accurate and timely support.
  
  

Benefits Of Working For Honeywell

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development
  
  

Compensation And Benefits

Non-Incentive Eligible

Salary Range: $49500 to $62000

For benefits information, please visit https://careers.honeywell.com/us/en/honeywell-benefits. Current employees may visit HR Direct.

YOU MUST HAVE

• Minimum 5 years of experience in technical support or a related role.
• Strong technical skills and knowledge of troubleshooting methodologies.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills.
  
  

WE VALUE

• Bachelor's degree in a technical field or equivalent experience.
• Experience in supporting software or hardware products.
• Knowledge of networking protocols and systems.
• Certifications in relevant technologies.
• Ability to work in a fast-paced and dynamic environment.
  
  

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here

Additional Information

• JOB ID: HRD236292
• Category: Customer Experience
• Location: 512 Virginia Dr,Fort Washington,Pennsylvania,19034-3264,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.