Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in with our team!
We are seeking talented CUSTOMER SERVICE PROFESSIONALS for our remote National Accounts Team. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our commercial customers.
You’ll join ateam backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.
Want to Join the Best in Pest? Go Pro with Orkin.Apply from your phone in minutes! 📱
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Customer Service Agents are key to supporting our commercial clients. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will…
Work remotely from your home office. You must have a minimum of 15 mbps or higher, high speed internet connection. We will provide the computer and technical equipment necessary to be successful in this role
Build and maintain strong customer relationships with key business executives and stakeholders
Manage the customer relationship to ensure best in class service with 100% accuracy
Retain business by offering several remedies to prevent account cancellations
Identify opportunities to add additional services to increase the value of the property
Use different gamification methods as a tool to measure performance
We Offer…
Variety of Schedules (Schedule may include nights, weekends, and holidays)
Three-week quality Training Program that will equip you with the skills and knowledge to be successful
Gamification methods to measure performance and increase engagement virtually
Ongoing training to grow professionally
Great pay and incentives (minimum $20/hour)
401(k) plan with company match, employee stock purchase plan
Why Orkin?
Founded in 1901, Orkin Pest Control is a global residential and business service provider
Consecutive years of improved earnings with over 2 million customers
Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
Orkin’s National Accounts Contact Center is a high energy, fun and collaborative work environment with strong leadership
Are you ready to be an Orkin Pro?
Qualifications
What’s required
High School/GED
2+ years customer service, sales, or account management of major/national accounts experience
Ability to pass a background and drug screen
Work From Home Requirements
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 15 mbps or higher, high speed internet connection with the ability to hard wire directly to a modem
What You’ll Need
Excellent verbal, written, and interpersonal communication is a prerequisite
Flexibility with schedule and work hours to align with business needs
An eye for detail and for accuracy
Demonstrable experience managing high profile, multi-location, and/or high revenue commercial accounts
Intermediate to advanced skill in various software and web-based applications
Proficient in Microsoft Office
Demonstrated ability to prioritize tasks and manage time efficiently
We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Consumer Services
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