Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
Job Description:
Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
Resolves customer issues of a complex nature
Demonstrates a strong passion for selling Vyve products and services
Meets and exceeds monthly revenue sales targets
Generates and/or maintains departmental reports as required
Serves as a mentor to other team members, providing instruction, support and direction
Performs all duties of Retail Sales Agent as necessary including:
Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
Accurately explains bills and Company policies and procedures concerning prices, billing and service
Determines customer needs and educates customer in order to sell or upgrade services
Accurately documents all sales/order activity via online database system
Processes customer payments accurately and balances daily transactions according to established cash management procedures
Collects delinquent accounts
Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
Issues, receives, and maintains records of customer-premise equipment
Troubleshoots service-related problems with customers; tests customer-premise equipment
May contact customers regarding company services
Exercises positive and cooperative behavior that promotes teamwork
Performs other duties as assigned
Ability to travel as needed
Required Skills & Qualifications:
2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers
Ability to handle multiple tasks
Ability to toggle between several different programs and not get overwhelmed
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Use of computers, keyboards and software applications
Ability to type 35 wpm
High School Diploma or GED
Bi-lingual (preferred)
WE PROUDLY OFFER:
A friendly and fun work environment
Communication and training
Great benefits package
Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services
A culture that encourages growth
Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
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Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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