Salesforce Administrator

This is a remote position.

Salesforce Administrator (1 year experience, remote)

Be part of our future! This job posting builds our talent pool for potential future openings. We'll compare your skills and experience against both current and future needs. If there's a match, we'll contact you directly. No guarantee of immediate placement, and we only consider applications from US/Canada residents during the application process.

Hiring Type: Full-Time

Base Salary: $59K-$69K Per Annum.

In This Role You Will

The Salesforce Administrator is an integral member of the RevOps team and is responsible for administering the RevOps-owned tools, providing user support and problem resolution for 80+ users, and assisting in implementation processes, e.g., data import/export/updates, data migration, system customization, reports and dashboard creation, implementation of workflow and validation rules, template creation, etc. The administrator will work cross-functionally to identify, develop, and deploy new business processes and adoption of the platform. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Typical Functions

• Collaborate with stakeholders, and fellow RevOps team members to properly administer our Salesforce instance as well as the other RevOps-owned tools.
• Drive user story analysis, elaboration, and design. Ensure declarative implementation work meets user requirements and doesn’t degrade other business processes on the platform
• Drive user story analysis, elaboration, and design. Ensure declarative implementation work meets user requirements and doesn’t degrade other business processes on the platform
• Employ industry best practices to deliver world-class solutions
• Ensure developed solutions remain compliant with all applicable standards
• Drive admin activities to meet schedules and timelines
• Assist in reporting to support the decision-making and strategic planning of the sales, marketing, and CSM teams
• Manage licenses & costs
• Maintain knowledge of the latest releases and security concerns raised in each cycle for our implementation
• Enable the CRM to achieve goals set out by RevOps leadership to support different Revenue Team initiatives
• Ensure that software standards and quality targets are met
• Enable change & help accelerate innovation
• Roll out and sustain best practices for security, users, and day-to-day interactions with the system
• Participate in the course of training and provide insight on usage and ROI for RevOps tools
• Roll out and maintain documentation on CRM setup and SOPs
• Serve as Data Steward for RevOps tools
  
  

Requirements

• Salesforce.com App builder and Admin certifications required
• At least 1+ years of experience administering Salesforce organizations to meet business requirements
• Experience in working with both classic interface and lightning interface.
• Experience in conducting gap analysis on existing processes and potential alternatives.
• Ability to use out-of-the-box SFDC functionality as well as build custom solutions or implement app exchange applications
• Experienced with lightning flows
• Experienced with User Acceptance Testing (UAT)
• Proficiency in spreadsheets, strong attention to detail, and superior organizational skills
• Strong documentation and verbal/written communication skills.
• Strong computer, problem-solving, and analytical skills
• Ability to work in a team & fast-paced environment
• Excellent resourcefulness and comfort with ambiguity
  
  

Additional Preferred Experience

• Experienced working with SOQL / SOSL Queries
• Experience with Outreach, Gong, PandaDoc, ReachDesk, LinkedIn Sales Nav, or ZoomInfo (or equivalence)
• Experience with Salesforce’s Revenue Intelligence tool is a plus (Einstein product suite, Revenue Insights, CRM Analytics, Pipeline Management)