Senior Business Analyst

IDEAL CANDIDATE

The ideal candidate is a self-starter with a proven history of consistently achieving results. They excel in a fast-paced or startup environment, efficiently documenting business requirements, and driving the rapid delivery of high-value initiatives. This individual is a master of stakeholder engagement, capable of connecting with stakeholders at all levels to identify root problems and facilitate the design and delivery of technology solutions, including custom software, third-party integrations, and critical business reports and analytics. Experience in SaaS or a consultancy shop is preferred.

About

Our Software Engineering and Analytics team develops applications, analytics, and reporting solutions that drive strategic decisions and optimize company operations. The team collaborates with the IT desktop and infrastructure team to streamline technology operations. We are highly innovative, pushing boundaries on leveraging AI in our daily operations, and we also collaborate with sister companies in the Reunitus Enterprise umbrella, including the NetTracer SaaS businesses. We are seeking an experienced business analyst to build and strengthen relationships between business and technology stakeholders, accelerate the delivery of business-driving technology solutions, and champion modern software development, analytics, and reporting methodologies.

POSITION

Senior Business Analyst

LOCATION

Scottsboro, Alabama or Atlanta, Georgia (with monthly travel to Scottsboro if not based there)

Role Summary

The Senior Business Analyst at Unclaimed Baggage will play a key role in documenting, prioritizing, and executing development efforts against the business priority roadmap. This role requires a highly flexible and organized individual who will interact extensively with both internal and external stakeholders. The Business Analyst will be responsible for translating complex business needs into workable technology solutions, ensuring alignment with stakeholder expectations and company goals. Reporting to the Manager, Software Engineering and Analytics, this role is crucial in driving operational improvements, minimizing risk, and growing revenue across the business.

Key Responsibilities

• Efficiently create user stories and requirements for development by the Software Engineering and Analytics team.
• Work with business stakeholders to transform vision into value statements, executable stories, requirements, test cases, and designs.
• Guide technology solutions through all phases of the software development lifecycle.
• Document and manage the team backlog, ensuring delivery of prioritized features and managing small projects.
• Produce release notes that clearly communicate changes to stakeholders.
• Audit deliverables to ensure they meet the expectations set in user stories and requirements.
• Meet with stakeholders to answer questions, provide updates, gather feedback, and demonstrate emerging capabilities.
• Work closely with the product management and technology teams to document business requirements and designs.
• Maintain a prioritized list of features, enhancements, and new offerings on the business roadmap.
• Produce user stories in JIRA, test plans, workflows, prototypes, designs, data maps, and process maps.
• Participate in casting vision, strategic planning, and reengineering of technology-related processes.
  
  
  

Educational Requirements

Bachelor’s degree is required. Preferred are computer science, computer engineering, management information systems (MIS), or related field.

Skills And Qualifications

• At least 5 years of experience in software development, information technology, or systems analysis.
• Extensive experience in gathering and documenting business requirements and collaborating with stakeholders to review requirements.
• Exhibits confidence, creativity, and knowledge of emerging industry practices when solving business problems.
• Experience with agile processes and methodologies, preferably in Scrum or Kanban.
• Ability to work with geographically dispersed teams, including offshore resources.
• Strong organizational skills and ability to work across multiple projects with varying priorities.
• Excellent communication and interpersonal skills, with the ability to engage effectively with business and technology stakeholders.
• Strong facilitation skills related to meetings and team interaction.
• Experience with SQL or other database technology is preferred.
• Experience in the airline and travel verticals is a plus but not required.
• Familiarity and capability with JIRA or similar tools.
• Experience with PowerBI and the Microsoft stack.
  
  
  

SCHEDULED HOURS AND EXPECTATIONS

40-hour week, 9:00am-5:00pm Central time. This is a hybrid role with a weekly expectation of 3 days in-office attendance, with the balance being flexible. If not based in Scottsboro, travel to Scottsboro offices at least 3 days a month is required.