Senior Customer Services & Information Technology Officer
Senior Customer Services & Information Technology Officer
Convirgence
Reston, VA
See who Convirgence has hired for this role
Job Description
Our client creates a family environment. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. Their work depends on a Customer Services and Information Technology Officer joining our team to support government activities in Reston, VA.
Role
People are our client’s differentiator. As a Help Desk/Support Specialist supporting the customer, you will be trusted to provide both critical support in addressing complicated IT-related issues and exceptional customer service. In this role a typical day will include:
REQUIRED QUALIFICATIONS
- ACTIVE TS/SCI WITH FULL SCOPE POLY REQUIRED***
Our client creates a family environment. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. Their work depends on a Customer Services and Information Technology Officer joining our team to support government activities in Reston, VA.
Role
People are our client’s differentiator. As a Help Desk/Support Specialist supporting the customer, you will be trusted to provide both critical support in addressing complicated IT-related issues and exceptional customer service. In this role a typical day will include:
- Collaborating with a dynamic team of highly talented IT professionals to deliver exceptional customer service, resolve complicated IT-related issues through advanced troubleshooting, and expanding one’s technical expertise to accommodate the rapid development and enhancement of new and existing technologies.
- Collaborating with teammates and government customers to identify process improvements.
- Working independently to, specifically, troubleshoot the gamut of issues users experience with Apple products in a training environment.
REQUIRED QUALIFICATIONS
- Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Minimum of 6 years related experience.
- Technical skills: Troubleshooting Apple products, Mac Books, Apple TV's, iPads, Cisco Products
- Security clearance level: Top Secret/SCI with Polygraph
- Knowledge of McAfee, Microsoft Server 2016-Hyper-V
- Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
- Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
- Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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