Senior Programmatic Ad Ops Coordinator

Compulse, the creative agency arm of Sinclair Broadcast Group, is looking for a Senior Programmatic Ad Operations Coordinator to help ensure delivery of display/video programmatic, CTV and geofencing campaigns.
This person should have a passion for programmatic advertising and a customer-service centric attitude. The Senior Digital Sales Coordinator - Programmatic reports to the Programmatic Manager and senior agency leadership.
Production Coordination Duties:
- Support the production, scheduling and delivery of CTV and Programmatic products
- Frequently check in with colleagues to coordinate and prioritize team workload, ensuring SLAs are being met
- Serve as initial point of contact for incoming requests and delegate accordingly
- Support various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by management
- Use multiple internet and software platforms to perform duties, and therefore must be technically savvy
- Attend, participate, and host weekly production staff meetings and product trainings as needed
- Must be able to understand digital reporting and analytic metrics
Customer Service Job Duties:
- Primary coordinator on direct engagement with internal clients to handle service issues, complaints and normal customer service
- Responsible for accurately handling and solving customer inquiries in support of Programmatic and Customer Success Teams.
- Understand and Identify customer needs and be able to ask high quality questions to collect missing information
- Establish and promote effective relationships with clients, upholding the agency’s commitment to the customer experience
- Take appropriate action to resolve issues or escalate to management accordingly
- Formulate responses in professional and grammatically correct language
- Must be able to organize and schedule calls, and client communication
Other Duties:
- Serve as backup for Programmatic Team members, assisting in tasks during high volume or priority projects
- Display leadership and professionalism, setting a positive example for the Programmatic team.
Qualifications:
- Minimum 2-year-experience with digital technologies, including social media, CTV, digital marketing (programmatic display and video)
- Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills
- Must thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needs
- Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers
- Must have strong listening skills, and be empathetic and able to effectively relate to clients
- Understanding of digital analytics and reporting tools is a plus
- Highly proficient in Microsoft office products


Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!


About Us


Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. In addition, we have affiliations with all of the major broadcast networks, own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. We're at the forefront of NextGen technology, enabling innovative new ways to engage with broadcast content like never before. We also recently launched a free TV streaming service called STIRR. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!


About the Team


The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.