As a Sales Operations Specialist, you will play an important part in the success of our NA sales organization. You will work alongside a team of colleagues to perform maintenance and revenue generating activities in support of the sales organization. Primary activities include data entry, advanced account maintenance and updates, order processing, investigate and resolve order processing issues. Review the accuracy of orders and make order changes as needed. May perform reporting for sales teams to provide order visibility.
Handle inbound and outbound calls from partners, sales colleagues and support colleagues
Process end customer and partner orders/quotes via web and phone; verify orders for accuracy
Handle complex order processing issues and data entry projects with a technical or product-related nature
Ability to learn complex processes and systems in a timely manner; turning what you have learned into actionable productivity
Lead and/or participate in various time-sensitive projects
Provide system/data reporting on customer, partner, and renewal notice/retention data
Process various transactions, including but not limited to – subscriptions, cancellations, account modifications, upgrades, downgrades and migrations
Perform well under pressure
Ability to complete daily tasks/projects in a hybrid environment including in office work on varying days, based on needs of the business
Ability to self-start
Provide sales support and back-up assistance to colleagues as needed
Provide input on process improvements and efficiency opportunities
Participate cross functionally, working with others to solve problems as they arise
Put our customers first in everything you do
Required
High School Diploma (or equivalent) Required; Bachelor's degree preferred
2+ years of experience in a customer-centric role
Experience with SAP sales order entry process
Proficient with Microsoft Outlook, Excel, and Word
Strong communication skills both written and verbal
Preferred
Experience utilizing SmartSheet and ServiceNow for task management
Experience with Fusion (SAP) CRM, accompanying BI reporting tools
Plenty of perks:
Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings