Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!
EveryMind is hiring Substance Use Care Navigator’s to join our Hotline team! their effective use. This vital role is key to providing essential support to Hotline visitors who identify substance use as a primary challenge. As a Substance Use Care Navigator, you will develop and deliver local care navigation support, conduct outgoing follow-up calls based on visitor requests and consent, and collaborate closely with the Hotline Clinical Team and the Hotline Operations Team to ensure comprehensive support.
The EveryMind Hotline provides supportive listening and crisis support for visitors experiencing mental health challenges in Montgomery County, across Maryland, and across the United States. Due to the nature of the interactions on the Hotline and the content that is handled in the program, anyone who has a history of trauma or suicidality could be at risk of being triggered or re-traumatized. This is especially true for people who have experienced these issues within the past 12 months and therefore we do not recommend Hotline work if their experience is so recent.
Work Schedule: 6am -2pm Tues–Sat or 12pm-8pm Sun-Thurs
Why Join EveryMind?
EveryMind is a growing private independent nonprofit organization with 200 employees across 20 locations. We have served the community for almost 65 years by strengthening communities and empowering individuals to reach optimal mental wellness. We were recognized as a Top Place to work in Montgomery County, Maryland by Bethesda Magazine. EveryMind is consistently recognized for being an excellent place to work, offering a positive workplace culture and a competitive compensation package that is meant to provide a great lifework balance.
Our competitive compensation package includes:
Medical, Dental, and Vision insurance options
Employer Paid Life and Long Term Disability Insurance
401K Matching Benefit
Highly Generous Leave Schedule of 50+ Days (Vacation, Sick, Wellness Days, Holidays, Birthday leave, and much more)
Pay Increases with Licensure Advancements
Professional Development and Growth Opportunities
Employee Assistance Program
Flexible Schedule
Referral Bonus Program
Employee Discount Program
A Great Place to Work
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Collaborate with Clinical Manager to develop and maintain a vetted database of local substance use resources and support services.
Collaborate with Clinical Manager develop and maintain a workflow for providing substance use care navigation.
Deliver substance use care navigation to select visitors of the EveryMind Hotline.
Document substance use care navigation for Hotline visitors.
Coordinate with teams across EveryMind, as needed, to align substance use support with organizational approach.
Complete Hotline training successfully and maintain certification by meeting continuing education requirements.
Collaborate with Hotline operations team to develop and maintain a workflow for follow-up calls and emails.
Deliver follow-up calls and emails and document appropriately.
Collaborate with Hotline operations team to develop and maintain a workflow for reporting to Child Protective Services (CPS) and Adult Protective Services (APS).
Make reports to CPS and APS as needed and document appropriately.
Attend required Hotline and EveryMind meetings.
Provide direct services on phone, text, or chat as requested by Shift or On-Call Supervisor.
Other duties as assigned.
Supervision to be exercised:
Occasional supervision of interns.
Supervision to be received:
Reports to Hotline Senior Clinical Manager.
Qualifications
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Bachelor’s degree orequivalent years of work experience, required. Some coursework or experience in Psychology, Social Work, or related field preferred.
Experience:
Two years' relevant work experience and/or prior telephone/call-center experience required. Call-center experience with a focus on providing emotional support, preferred.
Skills:
Strong relationship building skills and ability to work effectively with partners, staff, and volunteers. Experience designing program components and managing workflows across multiple stakeholders. Punctuality is essential.
Ability to facilitate community meetings and build partnerships with community members. Great organizational skills and an ability to prioritize multiple tasks. Self-directed, motivated, and able to handle multiple projects at once. Proficient in Word, Excel, Power Point. Phone/chat system management experience preferred.
Abilities:
Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines.
Physical and Emotional Demands:
The physical and emotional demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus.
Due to the nature of the interactions on the Hotline and the content that is handled in the program, anyone who has a history of trauma or suicidality could be at risk of being triggered or re-traumatized. This is especially true for people who have experienced these issues within the past 12 months and therefore we do not recommend Hotline work if their experience is so recent.
Seniority level
Entry level
Employment type
Full-time
Job function
Other, Information Technology, and Management
Industries
Individual and Family Services
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