Technical Training Designer

Responsibilities

Kforce has a client that is seeking a Technical Training Designer in San Francisco, CA. Duties Include:

• Technical Training Designer will create training materials for our commercial teams that translate technical features into simplified, end-user friendly terms; These materials may be delivered via eLearning's, instructor-led courses, videos, etc.
• Interview commercial teams around the globe to better understand their questions and challenges, and work to provide documentation and FAQs that answer their questions
• Partner with commercial team managers to create and maintain global sales plays and merchant-facing scripts that translate technical product features into value for our merchants
• As a Technical Training Designer, you will maintain the knowledge base and ensure reference materials are accurate and up to date
• Maintain accurate timelines and task tracking activities to ensure your teammates and stakeholders are aware of your work
  
  

Requirements

• Experience in providing training and support resources for commercial teams (e.g., sellers, account managers, client partners, managers, etc.), specifically related to software, hardware, or other technically complex solutions
• Experience facilitating technical training for SMB and ENT sellers at a global scale
• Previous creation of playbooks and product reference material for commercial teams related to technical products
• Experience in using a variety of training and enablement tools, including SCORM builders (specifically required Articulate RISE; Nice-to-have experience with Brainshark)
• Learning Management or Sales Enablement platform experience, both creating courses, learning paths, and other administrative activities
• Ability to translate complex technical products into simple, end-user terminology and concepts
• Excellent oral and written communication skills: you should be able to clearly and concisely communicate with colleagues
• Ability to work in a team: Although you will be responsible for your own work and deliverables, all work on our team is created via a working team; You should be able to partner with a variety of personalities and work styles, and be flexible in your approach
• Reliable and curious: The work you do may be ambiguous at times; You should feel comfortable asking questions and working with your team to set realistic timelines and goals
  
  

Our work is fast-paced and challenging, but it also is exciting and varied. This is a great opportunity to work alongside amazing people creating amazing products.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.