Transport Network Support Engineer

We are ungently hiring for one of Direct client in VA, OK, CA - United States

Total Positions - 6

Norflok, VA - 2

Oklahoma City, OK - 2

San Diego, CA - 2

Access Transport Tech II Resource Qualifications

General Responsibilities

The Access Transport Tech II is responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. He/she utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.

Major Tasks

• With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
• Inserts access transport equipment into fiber ring.
• Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
• Works with contractors/vendors to ensure equipment is installed and operating properly.
• Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
• Ensures quality of processes, programs and customer satisfaction.
• Complies with all safety procedures and policies.
• Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
• Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out-of-box failures.
• Packages equipment per work order in preparation for installation.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Tests and verifies services in conjunction with the install team.
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
• Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG – Engineering CB Access
• Performs other duties as assigned
  
  

Qualifications Required On Day 1

Minimum

• HS diploma, GED or relevant work experience
• 2 or more year of experience preferred in related field (e.g. technical support, installation and maintenance)
• 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
• Requires working knowledge and experience with Granite and Mint
• 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers
• Demonstrated knowledge of performance testing and test equipment
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• Valid local State Driver’s License and driving record that meets standards
  
  

Preferred

• AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations)
  
  

Cisco certification- CCNA, CCNP