Unified Communication Voice Consultant

Key Responsibilities

• Extensive experience with Data Center Core & Edge Routing and Switching platforms for LAN/WAN/MAN environments
• Cisco/Nexus; Juniper, Arista, design, implementation, maintenance & troubleshooting
• Data Center and Network Service Platform Experience – F5, InfoBlox, ACI
• Extensive experience with TCP/IP – design, subnetting, troubleshooting
• Layer 2 Network Experience – Spanning Tree, VLANs, 802.1Q
• Routing protocols – OSPF, BGP, RIP
• Some Experience with Wireless technologies in corporate environments
• Remote Access technologies – VPN, SSL

Day to Day Responsibilities

• Strong customer service and documentation skills
• Experience with Voice and Collaboration platforms – CUCM, Contact Center, Enterprise Cloud Voice platforms – Genesys, Avaya One Cloud, Twilio
• Voice Network Experience - SIP Head End Design, Client experience (Ribbon, Oracle, and/or Cube)
• MS-Teams Cloud Integrated Voice & Direct Routing
• E911 Integration - Intrado ERS/EGW, RedSky
• SIP Protocol experience

Preferred Experience and Attributes

• 6+ year's experience
• CCNP, CCDP, CCVP or equivalent knowledge and experience
• Ability to balance and manage multiple tasks, technologies and projects independently; strong organizational and communication skills.
• Excellent interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel.
• SD-WAN/MPLS – Client experience device configuration and troubleshooting - Viptela, Velo Cloud, Versa, FortiGate, SilverPeak
• QOS expertise
• Network security – device configuration, troubleshooting & analytics – ASA/Firepower, Palo Alto, Illumio, Checkpoint, ZTA, Private Access, SASE

Remote position but must live in New England area for possible occasional travel to client.