From the course: Business Writing Principles

Making your writing concise

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- [Instructor] CEOs often tell their employees that they will read only one page. If you have only one page to give your entire message, each word has to count. So what exactly is wordiness? Various types of wordiness exist. Let's begin with wordy phrases: bad disaster, free gift, postpone until later, plan in advance. Do you recognize why they are all wordy? We don't have good disasters. Have you ever been asked to pay for a gift? Do we postpone to the past or plan after something is finished? Listen to this wordy sentence. The new desk will be red in color, round in shape, and arrive in the month of July. The reader will know that red is a color, round is a shape, and that July is a month. A more concise version is: The new red, round desk will arrive in July. The first version had 18 words. The revised version has nine words. Another kind of wordiness is meaningless expressions and words that you may have heard used repeatedly and continue to use them without analyzing their wordiness. Due to the fact that can always be replaced with one word, because. Hit your mental delete button and get rid of that phrase right now. Feel free, as in, "Feel free to call me," has absolutely no meaning. Use, "Please call if you need more information." Other kinds of meaningless phrases you might be tempted to use include, "I am writing to inform you." Obviously, you are writing. I have the document in my hand and that's what communication does, it informs. "I have received your letter." If you hadn't received it, you wouldn't be writing about it. "You will be pleased to know," or, "I am happy to inform you." Readers usually aren't concerned about the writer's emotional state, "I'm happy," and don't want the writer to tell them as readers what their emotional state should be. "You will be happy." Yet another wordy category is what is sometimes referred to as rubber stamps or stock phrases. These are expressions that are used over and over, and because of their overuse, have lost their effectiveness. "If you have any further questions, don't hesitate to contact me." Or, "If you have any other questions, feel free to contact me." At first glance, you might think these expressions are used to be nice to your reader, but in fact, they can have quite the opposite effect. It says to your reader that he or she isn't important enough to think of anything personalized to say. Sometimes, adding only a word or two can personalize the message. "If you have any more questions about how to care for your new sofa, let us know." That's much more personalized. Wordiness can also result when weak verbs are used. The verb is the strongest word in the sentence. Which of these has a stronger sound? "You will need to send your confirmation for your appointment by Friday," or. "Please confirm your appointment by Friday." 12 words reduced to six words. Not only is the second message stronger, it's more concise. Look for camouflage verbs when you revise. Verbs that have been turned into nouns, usually with a T-I-O-N, such as confirmation instead of confirm, in the example. Expletives are fillers. The indefinite it and there are also in this category of wordiness creators. "It has been found that all employees will be notified about the conference." Why not, "All employees will be notified about the conference." 13 words reduced to eight words. Or, "There are five people who want to attend the conference." Make that more concise. "Five people want to attend the conference." Tell yourself that you're being charged $100 for each word used. You will be surprised at the number of words that are on the chopping block. So why is conciseness important? Your reader is busy and your message will compete with dozens of other messages for the reader's attention. Concise wording results in fewer words for that busy reader. Readers appreciate writing that says what needs to be said in the fewest number of words possible. Concise writing is a time-saver for your reader and will help ensure that your entire message is read.

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