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Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, interaction analytics and data management—equips you with a complete toolset to unlock the tremendous value buried within your contact center and to transform your entire business. One true-cloud, seamless solution combines workforce optimization tools with powerful agent engagement and voice-of-the-customer analytics tools.
This product is intended for
- Contact Center Director
- Director of Customer Service
- Contact Center Manager
- Call Center Director
- Contact Center Supervisor
- Customer Experience Manager
- Call Center Executive
- Customer Service Manager
- Contact Center Operations Manager
- Head of Call Center