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Software used to connect government agencies with community members. - Open channels for citizens to participate and provide feedback - Share content about government projects, events, and resources - Streamline communications and transactions with online tools - Monitor citizen sentiment to inform initiatives and legislation
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Accela provides a market-leading platform of SaaS solutions that empower state and local governments to build thriving communities, attract and grow businesses, and deliver citizen services. The Accela Civic Platform is a robust, secure powerful foundation for our application-specific software which is designed with best practices built-in to help governments improve citizen services and fulfill the needs of growing communities. The Accela Civic Platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It can connect you to other departments or agencies for sharing data – making it easier for citizens to open and run a business, apply for permits, and schedule inspections. And the platform provides agencies with the flexibility and scalability to enable innovation over time without the need to invest in new technology.
CSM's CXP, or Citizen Experience Platform, is our suite of solutions that harnesses the power of technology to deliver exceptional citizen experience. CSM has reckoned best-in-class features that enable dialogue between citizens and governments. CXP incorporates the fundamentals of citizen-government relation while blending it with standout technology. - Grievance & Feedback Management System - Contact Centre
CityCloud™ application is Built on Now. CityCloud™ leverages many of the platform capabilities, and provides several exciting innovative capabilities as well. CityCloud™ is an innovative solution for local governments that modernizes citizen services. At the heart of the solution are features like a public portal, mobile, web forms for services, event sign up, automated workflows and content management.
Simplicity is a social media app for the city and its residents. With Simplicity, there is no need to turn to multiple sources to find information about what's happening in your community. Updates from the city hall, police & fire departments, school districts, traffic enforcement, and other public agencies and community groups are all in one place! For more information, visit our website below 👇
PayIt simplifies doing business with government. Our solution consolidates government services and payments across agencies to deliver a single connected experience for residents. PayIt’s solution can automate any government workflow and their associated electronic payment services, integrate into any existing back-office system of record, and provide detailed transaction reporting to agency staff. The GovWallet is optimized for government transactions – securely storing payment methods plus official documentation such as licenses and property information, making it easy for residents to access documents required to apply for and renew services.
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Community engagement as a strategic advantage... Fear of complaints can hinder progress. Managing this well not only eases pressure but can also unlock operational gains. Measure what matters The desire to reduce complaints and road user impact is a critical focus area for modern delivery. Mooven puts customer experience and improved outcomes at the centre of decision making. De-escalate complaints. Quantify the actual impact, share what happened and articulate whether the impact was caused by the project or external forces - building confidence. Provide customer experience based reporting to internal and external project stakeholders. Curated views can be shared directly from project landing pages and on social media to build trust and reduce public pressure. Smart detours and travel advice. Use live travel advice to mobile variable message boards to help motorists make informed choices.
With the Sustainability Monitor, your organization will have access to millions of voices around sustainability trends to drive innovation and your market strategy. You will be able to discover leading indicators in real time and implement strategies to quickly act and answer citizens’ real needs. Sustainability Monitor is the first affordable tool to uncover trends from millions of voices in real time enabling you to be a leader in sustainability.
Understand societal changes and challenges to promote social development having access to million voices in real time. Make better and faster decisions to prevent any problems disrupting the very fabric of society. Create a more inclusive and responsive community that takes into account all citizens’ voices. The first affordable tool to uncover trends from millions of voices in real time enabling you to be a leader in social development.