BankSpaces

Comfortable waiting areas. More access to 24-hour ATMs. Newly renovated, attractive branches. At BankSpaces, EJ Kritz said these are some of the main things Gen Z customers are looking for in their bank’s branch locations, adding that retail banking leaders would be wise to listen to this discerning demographic. Watch the full talk here 👉 https://lnkd.in/eA3VhXj7 #bankspaces #GenZ #CX #retailbanking

At BankSpaces, ArtLifting co-founder and CEO Liz Powers gave an inspiring talk about how her nonprofit empowers artists facing barriers and showcases their creative work in various corporate and retail environments – including financial institutions. Read the story below to discover how ArtLifting is revolutionizing physical spaces and making a positive social impact with artists nationwide.

Huntington National Bank plans to open 55 new branches in North and South Carolina over the next 5 years. The $240M investment will also add 350 new workers to the bank's more than 200 employees in the two states. https://lnkd.in/eNuY5ZhZ

At BankSpaces, Adrenaline President and CEO Gina Bleedorn emphasized that capturing the loyalty of younger customers hinges on branch leaders crafting the perfect blend of environment and staff to meet this demographic's unique expectations. Ignore their desires, and this generation of discerning consumers “will go elsewhere," she said. 🎥 Watch the full talk here: https://hubs.li/Q02NQsqJ0 #bankspaces #GenZ #retailbanking

Imagine walking into a bank branch, checking in on your device, and being greeted by AI that knows your needs and offers tailored products - just like at an Apple or Verizon store. At BankSpaces, Stephen Griffin envisioned this future: - AI greeters welcome customers - Personalized product recommendations while you wait - A seamless integration of digital and physical experiences As branches shift from transactions to advice, this omnichannel approach will become the norm, enhancing customer service and product discovery. Watch the video below to learn more 👇

In an effort to reach as many customers as possible, JPMorgan Chase is expanding its retail banking reach into small-town America. Earlier this week, Jamie Dimon, the banking giant’s Chairman and CEO, embarked on a bus tour into the Heartland, with his first stop in Iowa, where the bank is to open 25 new branches by 2030. The news comes just months after the bank announced a multibillion-dollar initiative to expand and renovate its retail banking footprint, with plans to open 500 new branches and refresh 1,700 more. https://hubs.li/Q02KqntR0

At BankSpaces, Gina Hermida, Director of Global Design at RBC, said that when looking to create new branches or renovate existing ones, the most important thing design leaders can do is listen to those they’re seeking to serve. What are their financial needs? What are their unique ethnic communities like? What services do they want you to provide? In a day and age where customer experience is king, the answers to these questions — and many more — should form the backbone of your design plans. Chances are, you'll learn a lot. Watch the video below to learn more from Hermida 👇

At BankSpaces, Kristopher Banner of ATB Financial asked attendees how many had branches in their network that hadn’t been renovated since 2007. Everyone raised their hands. Why is that year significant? It’s when the iPhone was first released. A lot has changed since then, and if that particular smartphone model is obsolete, your non-renovated branches likely are, too. Watch the video below to learn more 👇

In a wide-ranging discussion moderated by Helen Herrick, at BankSpaces, Gina Hermida, Matt Bosserman, and Vikas Srivastava discussed how they're rethinking branch design to blend technology with an empathetic, human touch to meet evolving customer needs. How are their banks adapting spaces to meet the future? Click here to find out 👉 https://hubs.li/Q02GMcMt0

At BankSpaces, financial industry guru 💯 Jim Marous dropped some truth bombs on the future of retail banking 💣 💥 Key insights: ⤵ ⤴ The challenge of declining branch use coupled with increasing digital adoption. 😊 The need to create meaningful experiences across all channels, including branches. 🤖 👬 AI and digital twins are going to be game-changers. But even in the face of increased digitization, branches aren't dead – they're evolving 🦋 Click the link below to learn what transformation strategies Marous thinks banking leaders need to employ to create seamless, empathetic banking experiences in their branches. https://lnkd.in/eV_ie3mj