CVS Health Careers reposted this
Inspiring trust in our patients doesn't just mean supporting their routine care — it also means stepping up to the plate when things go awry. 🔽 ❌ Our CVS Specialty patient, Connie Elliot, lives with Parkinson's disease and relies on her "miracle" medication to improve her quality of life. But when a clerical error meant Connie was at risk of not receiving her medication, her daughters reached out to us in desperation. 🦸♀️ Our #TeamCVS Specialty colleague and patient representative, Eileen LaCivita, was there to save the day, working to ensure that Connie never missed a dose of medication during the four weeks it took to resolve the issue. Connie and her family call Eileen their hero – and, we are so grateful to Eileen and our many remarkable colleagues who are making a difference in the lives of patients every day.