KCS in Action

Spoiler Alert: KCS in Action = Better #GenAI in Action!

As part of our KCS Verified Vendor Series, Lana Kosnik and Alex Baker presented how Upland RightAnswers enables Coaching - recording posted! >>> https://lnkd.in/gniV2hfq

"If one more person asks me about our approval process I’m going to tattoo KCS on my head" ... a choice quote from the chat during an awesome hour talking about KCS adoption! Now published: You can watch the recording that inspired that quote or scroll through all the resources we showcased >>> https://lnkd.in/g5iBbnZe MAJOR thanks to Kai Altenfelder, David Kay, and Jennifer Crippen who generously shared their time and experience during this awesome event 🙌 👏 💡

Together, we will: ✅ Review resources and Consortium Member examples for how to Adopt in Waves ✅ Showcase how critical and valuable a Coaching Program is for KCS Success ✅ Q&A with Certified KCS Trainers

“No budget? No problem!” Join us as Neal Travis 🌱 shows a live demo of how he built a KCS workflow in Slack! Neal will also share how his team designed the process and how the first few months are going with the new workflow!

We packed an INCREDIBLE amount of #KCS adoption wisdom into 56 minutes and 48 seconds yesterday. Based on challenges submitted by 70 KCS enthusiasts, Certified KCS Trainers shared their best advice across 4 themes: 1️⃣ Buy-In At All Levels 2️⃣ Managing Resources 3️⃣ Content Quality and Knowledge Sharing 4️⃣ Fostering a Culture of Collaboration Check it out if you want to see a review of available resources and/or hear the awesome insights from Caroline Ribeiro, Jennifer Crippen, Keelyn VanderWeide, MSITM, Elizabeth (Beth) Coleman, Lana Kosnik, Michelle Stumpf, Tamara Amlung, Kai Altenfelder 🙌 👏 🤩 https://lnkd.in/gWrSMJm7

With all the chatter about #AI and how it will transform #KCS, among many other things, we also need to consider the skills and team strategies (the PEOPLE stuff) to enable it all! https://lnkd.in/gNpNHwYz

Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization! Together, we will: ✅ Review the latest resources for KCS adoption ✅ Share tips for success and common pitfalls to avoid ✅ Q&A with seasoned KCS experts

Join us for an expert presentation on good, better, and best approaches for measuring Community success! We will share the latest updates of a years-long initiative by Consortium Members, including public resources and a template to measure Community success for your organization. Measures include number of Community engagements, success rate, issues solved by the Community, Time to Resolution, and Cost per Issue.

You are invited to join this upcoming Consortium for Service Innovation event! https://lnkd.in/gPBwuwUN