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Jeff Comstock articles
![Jeff Comstock headshot.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2019/10/Jeff.jpg)
Jeff Comstock
Corporate Vice President, Dynamics 365
Jeff Comstock is the Corporate Vice President of Dynamics 365 Customer Service at Microsoft. He leads the global product teams delivering Microsoft's all-in-one digital contact center, which includes core applications, engagement channels, and unified routing—all infused with AI. Utilizing his more than two decades of Microsoft product development leadership experience, Jeff consistently sets the pace for the next generation of customer service products.
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Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences
Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.![Close-up of an employee with a phone headset on; image incorporates the Dynamics 365 Customer Service icon](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR10_332199_Blog_BlogHeader_240410_V1_1260-300x169.webp)
AI-powered innovations enhance customer service with 2024 release wave 1
We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.![Customer service support call in action, including the Dynamics 365 Customer Service icon.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/03/MSFT_Dynamics365_MAR07_322722_Blog_BlogHeader_240306_V1-1_1260-300x169.webp)
Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved. Instead, they aim to deliver personalized, fast service experiences at every touchpoint through all engagement channels.![a person sitting at a table with a laptop and smiling at the camera](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/MSC23_Getty_office_1146500472-300x200.jpg)
Announcing Microsoft Copilot for Service
In this blog, we will discuss the opportunity for organizations to delight their customers with generative AI-powered service experiences and explain some of the new innovations we’re announcing to make it a reality.![A decorative image with abstract artistic rectangles and a circle.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/D365_Blog_Abstract-01-300x169.jpg)
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.![Customer service employee fulfilling, packaging and shipping online orders in the storeroom.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/CLO22_Retail_031_1280-300x200.jpg)
Modernize customer support with Copilot in Dynamics 365 Customer Service
The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI.![Close-up side view of a woman wearing a headset.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/03/CLO22_TechOffice_027-2-300x200.jpg)
Revolutionize customer service with next-generation AI
We’re entering the era of generative AI that is driving new levels of productivity and efficiency, unleashing new innovations in the customer service space. AI is profoundly changing how customers engage with businesses and how agents provide exceptional service to them.![Adult male inside using Microsoft Modern USB Headset](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2021/11/Hero-image-PCA21_Contextual_0307_RGB-300x225.webp)
Introducing voice channel for Dynamics 365 Customer Service
Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution.![Female small business professional at desk using an Acer Spin 1 device running Microsoft Teams video conference call.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2021/04/M365CO19_SMB_AcerSpin1_040_TeamsUI_1personCall-300x200.webp)
Introducing new capabilities to transform customer service and field service
Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service.![Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2020/10/M365CO20_BusinessVoice_013-300x200.webp)
Innovation on the service suite of Dynamics 365 applications
With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications.![Female small business executive using HP Elite device running Microsoft Teams conference call. Different screens are available: one featuring 1 person on screen, another with 9 people on screen. Keywords: Microsoft Teams, Bluetooth, coffee.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2020/09/M365CO19_SMB_HPElite_008_TeamsUI_1personCall-300x200.webp)