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E-Commerce

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short readsNov 22, 2023

Online shopping has grown rapidly in U.S., but most sales are still in stores

Through the first three quarters of 2023, retail e-commerce totaled $793.7 billion, or 14.9% of all retail sales.
short readsMay 19, 2023

On alternative social media sites, many prominent accounts seek financial support from audiences

23% of the prominent accounts on the seven alternative social media sites studied sought financial support from their audiences in June 2022.
short readsApr 10, 2023

Majority of Americans aren’t confident in the safety and reliability of cryptocurrency

Concern among U.S. adults about cryptocurrency is broad, but some groups are more concerned than others. Only 18% are somewhat confident in crypto.
short readsNov 21, 2022

For shopping, phones are common and influencers have become a factor – especially for young adults

Social media is an important tool for consumers, with some Americans – particularly younger adults – turning to influencer recommendations.
short readsSep 8, 2022

Payment apps like Venmo and Cash App bring convenience – and security concerns – to some users

PayPal is used by a majority of U.S. adults (57%). Smaller shares report ever using Venmo (38%), Zelle (36%) or Cash App (26%).
short readsNov 11, 2021

16% of Americans say they have ever invested in, traded or used cryptocurrency

The vast majority of U.S. adults have heard at least a little about cryptocurrencies like Bitcoin or Ether.
short readsApr 30, 2020

From virtual parties to ordering food, how Americans are using the internet during COVID-19

Some Americans – particularly those who are younger or college educated – are finding virtual ways to connect, shop and be active.
reportDec 19, 2016

Online Shopping and E-Commerce

New technologies are impacting a wide range of Americans’ commercial behaviors, from the way they evaluate products and services to the way they pay for the things they buy.
reportNov 17, 2016

Gig Work, Online Selling and Home Sharing

24% of Americans report earning money from the digital ‘platform economy’ in the past year. The extra income they make is a luxury for some, but a necessity for others.
reportJul 11, 2016

Research in the Crowdsourcing Age, a Case Study

How scholars, companies and workers are using Mechanical Turk, a ‘gig economy’ platform, for tasks computers can’t handle.

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