Scribd Logo
Hochladen

Welcome to Scribd!

  • Email Troubleshooting Guide

    Uploaded by

    manket59
    79 views3 pages
    The document provides steps to troubleshoot email issues such as checking internet connectivity, email program functionality, and email settings. It also includes checks for things like invalid email addresses, blocked emails from antivirus software, and looking in spam/junk folders. Users are instructed to go through relevant troubleshooting steps, note any error messages, and contact support if still experiencing issues.

    Original Description:

    Original Title

    Email Troubleshooting Guide.docx

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document provides steps to troubleshoot email issues such as checking internet connectivity, email program functionality, and email settings. It also includes checks for things like invalid email addresses, blocked emails from antivirus software, and looking in spam/junk folders. Users are instructed to go through relevant troubleshooting steps, note any error messages, and contact support if still experiencing issues.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    79 views3 pages

    Email Troubleshooting Guide

    Uploaded by

    manket59
    The document provides steps to troubleshoot email issues such as checking internet connectivity, email program functionality, and email settings. It also includes checks for things like invalid email addresses, blocked emails from antivirus software, and looking in spam/junk folders. Users are instructed to go through relevant troubleshooting steps, note any error messages, and contact support if still experiencing issues.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    Email Troubleshooting Guide

    If you are having any issues with sending / receiving email, please try the
    following steps before contacting us as often, the answer is simply to do
    with your email settings;

    ===========================================
    ===

    Basic first checks;

    1) Is your internet connection working correctly? Can you browse to


    Google.com? If not, try restarting your computer / your router.
    2) Is your email program functioning correctly? Check that you can
    perform other tasks. If not, restart your computer & email software.
    3) Are you sending to a valid email address? Please double check for
    typos!
    4) Are your senders using the correct email address for you? Please
    double check for typos!
    5) Are you able to send any email at all to any address?  Are you
    receiving any email from anyone?  Try to send / receive some test emails
    and note any error messages.
    6) Do you use any anti-malware or anti-virus software? Some of these
    software programmes can block emails before they arrive in your inbox or
    before they are sent. Please check your settings or disable the software
    whilst performing send / receive tests.

    ===========================================
    ===

    Sending issues

    1) Are your email settings correct?  Are you seeing any error
    message? Please check this article for further help with your email
    settings

    2) Yes my email settings are correct - I still can't send;


     Please double check that you are sending to the correct email
    address. 

     Send yourself a test message, preferably from another, separate


    email account.  Do you receive any error messages?  Make a note of
    them and let us know.

     Check if your anti-malware / virus software has interecepted any


    messages - some software programmes can block emails before
    they arrive in your inbox.
     Collect the header information for the email you tried to send and
    provide it to us in a support ticket - see this article on how to do
    that

    Receiving issues

    1) I can receive email, but I cannot send -please check this article for
    further help with your email settings

    2) I'm not receiving email -

     Please double check that the sender has your correct address - send
    them an email and ask them to reply. Ask them to look out for any
    error messages.
     Send yourself a test message, preferably from another, separate
    email account.
     Check your spam / junk folders. If you are using SpamAssassin,
    ensure to check it via the webmail login.
     If using Gmail, Google Apps, Hotmail, Outlook.com or other 3rd
    party provider, please log into that account and check if messages
    are present there & also check the spam folders.
     Check if your anti-malware / virus software has interecepted any
    messages - some software programmes can block emails before
    they arrive in your inbox.
     Ask the sender to collect the header information for the email they
    tried to send to you and provide it to us in a support ticket - see
    this article on how to do that

    Still having trouble?


    If after performing the relevant checks above you still cannot send or
    receive email - or you have another issue from that mentioned above -
    please note any error messages and let us know in a support ticket so
    that we can assist you.

    Note that emails do not simply "dissapear"! If they are not able to be
    sent, or received, there will be a specific reason and the only way to
    troubleshoot such issues is to go through a checklist process to determine
    what the reason is.  You may be asked to perform some additional tests
    or to gather further data for us.  Your patience is appreciated while we
    assist you.

    ===========================================
    ===

    You might also like