Professional Documents
Culture Documents
Purpose & Scope: Procedure For Product Withdrawal & Recall
Purpose & Scope: Procedure For Product Withdrawal & Recall
QS-2-004
Issue No: 01
Title: Page 1 of 3
Dept: Procedure for Product Withdrawal & Recall Issue date:
Quality System April 05, 2020
2. RESPONSIBILITIES
2.1 The authority to initiate recall lies with the top Management. Head of Quality
System is responsible to give withdrawal call after consultation with the top management &
Head of marketing & sales.
2.2 Head of Quality Assurance execute the procedure and coordinates with the cross
functional department / team(s) and external agencies.
3. PROCEDURE
3.2.1 A Product recall plan is made as Appendix-2 where the flow of the activities is
defined. When any customer complaint investigation reveals that the product has serious
health hazard and its presence in the food chain may affect public health.
Head of QA / Management Representative conducts a preliminary meeting at earliest. The
decision of recall is illustrated in the Recall Decision Tree appendix 1.
Document Code:
QS-2-004
Issue No: 01
Title: Page 2 of 3
Dept: Procedure for Product Withdrawal & Recall Issue date:
Quality System April 05, 2020
3.2.2 QA conducts reliable tests on the product samples and confirm the hazard presence.
The results are discussed in the recall meeting chaired by Head of QA / Quality System.
3.2.3 The extent of infected quantities is estimated based on the sales data. Product
existence is located through the traceability system of sales module. The distribution chain
is contacted through warehouse and logistic team and a formal notification is released as
deem essential.
3.2.4 Quality System / QA analyze the whole food safety system particularly the HACCP &
OPRP plans and verify ingredients quality through the traceability system in place.
c. A review of training plans to improve awareness of the problem and ensure it is not
repeated.
d. A review of management structures, if reporting or lack of clarity on responsibilities
contributed to any problems with the product recall.
e. A review of investigations and analysis carried out on product returns.
f. A review of stock reconciliation.
4. RELATED DOCUMENTS
4.1 Mock Recall Report QS-4-012
4.2 Recall Decision Tree
4.3 Plan for Product Recall
5. DOCUMENT APPROVAL
Prepared by Consultant
Approved by Director