Professional Documents
Culture Documents
OS Construction MGT L5
OS Construction MGT L5
OCCUPATIONAL STANDARD
CONSTRUCTION MANAGEMENT
NTQF Level V
Ministry of Education
February 2011
Introduction
The Ethiopia Occupational Standards (EOS) is the core element of the Ethiopian
National TVET-Strategy and an important factor within the context of the National
TVET-Qualification Framework (NTQF).They are national Ethiopia standards, which
define the occupational requirements and expected outcome related to a specific
occupation without taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopia Occupational Standard which comprised of Units of Competence.
Together all the parts of a Unit of Competence guide the assessor in determining
whether the candidate is competent.
The ensuing sections of this EOS document comprise a description of the respective
occupation with all the key components of a Unit of Competence:
chart with an overview of all Units of Competence for the respective level
including the Unit Codes and the Unit Titles
contents of each Unit of Competence (competence standard)
occupational map providing the technical and vocational education and training
(TVET) providers with information and important requirements to consider when
designing training programs for this standards and for the individual, a career
path
NTQF Level V
Variables Range
Licensing include: Home Building Contracts Act Ethiopia
Home Building Act and Regulations
Construction Codes of Ethiopia
Laws and Federal laws such as:
regulations Occupational Health and Safety regulation of Ethiopia
include: Workplace Injury Management and Compensation in Ethiopia
Workers Compensation and Rehabilitation in Ethiopia
Rehabilitation light duties
arrangements normal duties under shorter working hours
include: suitable alternative duties
cooperation with rehabilitation agencies
Taxation and Insurance Contracts Act of Ethiopia
insurance Income tax Assessment Act of Ethiopia
requirements Goods and Services Tax Act of Ethiopia
include: Stamp duty
Payroll tax
Workers compensation
Appropriate business and project insurances
1. Plan financial 1.1 Budget/financial plans for the project are accessed
management 1.2 Budget/financial plans are clarified with relevant personnel
approaches within the organization to ensure that documented outcomes
are achievable, accurate and comprehensible
1.3 Any changes required to be made to budget/financial plans
are negotiated with relevant personnel within the
organization
1.4 Contingency plans are prepared in the event that initial
plans need to be varied
2. Implement 2.1 Relevant details of the agreed budget/financial plans are
financial disseminated to team members
management 2.2 Support is provided to ensure that team members can
approaches competently perform required roles associated with
management of finances
2.3 Resources and systems to manage financial management
processes within the work team are determined and
accessed
3. Monitor and 3.2 Processes for reporting of expenditure, income, assets,
control finances stock, consumables, equipment and wastage are
implemented across the work teams to monitor actual
expenditure and to control costs
3.3 Expenditure and costs are monitored on an agreed cyclical
basis to identify cost variations and expenditure overruns
3.4 Contingency plans are implemented, monitored and modified
as required to maintain financial objectives
4. Review and 4.1 Data and information on the effectiveness of financial
Ministry of Education Construction Management Version 2
Page 11 of 69
Copyright Ethiopian Occupational Standard September 2010
evaluate management processes within the work team are collected
financial and collated for analysis
management 4.2 Data and information on the effectiveness of financial
processes management processes within the work team are analyzed
and any improvements to existing processes identified,
documented and recommended
4.3 Agreed improvements are implemented and monitored in
line with financial objectives of the work team and the
organization
Variables Range
Budget/financial long-term budgets/plans
plans may short-term budgets/plans
include: operational plans
spreadsheet-based financial projections
cash flow projections
targets or key performance indicators for production,
productivity, wastage, sales, income and expenditure
Relevant supervisors, fellow frontline managers
personnel may financial managers, accountants or financial controllers
include:
Contingency rental, hire purchase or alternative means of procurement of
plans may required materials, equipment and stock
include: contracting out or outsourcing human resource and other
functions or tasks
restructuring of organization to reduce labour costs
strategies for reducing costs, wastage, stock or consumables
diversification of outcomes
recycling and re-use
finding cheaper or lower quality raw materials and
consumables
seeking further funding
increasing sales or production
risk identification, assessment and management processes
succession planning
Support may documentation of procedures
include: intranet-based information
training including, mentoring, coaching and shadowing
help desk or identified experts within the organization
information briefings or sessions
access to specialist advice
Required roles maintaining petty cash system
may include: purchasing and procurement
invoicing clients, customers and consumers
Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence identified construction materials specified in the project or
contract documentation
used effective verbal and written communication with
manufacturers and suppliers of materials
ensured effective and efficient testing of the materials to
maintain quality standards onsite
ensured effective sampling and record keeping processes
ensured safe handling and storage of materials
ensured compliance with organizational and legislative
requirements
Underpinning A knowledge of –
Knowledge and alternative materials
Attitudes construction materials and technologies
construction/contracting equipment and its use
the construction supply processes
environmental effects on various construction materials and
testing procedures
relevant licensing arrangements applicable
relevant government construction codes, standards and
regulations
testing procedures
workplace safety requirements
material handling and storage
Underpinning materials testing skills to enable materials to be tested
Skills according to the relevant Ethiopian standards or the ability to
arrange for testing to be carried out independently
reporting skills to report on difficulties with either supply or
Ministry of Education Construction Management Version 2
Page 19 of 69
Copyright Ethiopian Occupational Standard September 2010
standards of materials
supervisory skills to ensure the correct selection and
installation of materials on site and
secure storage of materials onsite
systems development skills to ensure systems are developed
which ensure correct
materials, meeting appropriate standards are delivered and
used on site
Resource The following resources must be provided:
Implications workplace or fully equipped assessment area with
necessary tools and equipment as well as consumable
materials
Methods of Competence may be assessed through:
Assessment Interview / Oral questioning / Written Test
Observation/Demonstration with oral questioning
Context of competence may be assessed in the work place or in a
Assessment simulated work place setting
assessment can be through simulated project-based
activity and must include evidence relating to each of the
elements in this unit
Variables Range
Identification and all human resource costs, including direct employees' and
classification of subcontractors' rates
project overhead costs, including administration support, power,
costs include lighting, accommodation and rent
plant and equipment purchase/lease and operating costs
materials such as sand, aggregate, bitumen, concrete, bricks,
roofing and reinforcing
temporary accommodation and shelter, including sheds, site
offices and toilets
site services such as temporary power, lighting and water
specialist services such as surveying, architectural, testing and
legal
relevant codes, standards and legislation
Schedules of labor costs against estimated costs
project materials purchases
expenditure consumables such as fuel and lubricants, electric power
include: and water
supplies such as timber and construction materials
costs of precast and on-site production of concrete components
Projected cash progress payments in for work completed
flow and progress payments out for work undertaken
payments progress payments for supplies and materials
include: penalties
wages and salaries
insurances, including workers' compensation premiums
Final cost report detailed summaries of actual costs against estimates
includes: details of cost over-runs and savings on labor and contracting
out
cost/benefit analyses of overtime payments
Ministry of Education Construction Management Version 2
Page 22 of 69
Copyright Ethiopian Occupational Standard September 2010
details of savings or under-expenditure on materials or supplies
equipment performance information and efficiencies
Evidence Guide
Critical Aspects Assessment requires evidence that the candidate:
of Competence monitored and supervised staff who develop and consolidate
costing data for class 2-9 Type A construction projects
extent and effectiveness of the comparison of actual versus
estimated costs and the production of schedules of expenditure
ensured efficient and punctual production of financial data in the
form required by the organization
ensured planning and continuous revision of the schedules of
payments and cash flows to match contract performance and
efficiency
Underpinning Knowledge of :
Knowledge and estimating and costing systems used in the construction
Attitudes industry
expenditure evaluation methods
financial principles and cash flows
project financial processes and timelines
relevant licensing arrangements applicable
relevant standards, codes of practice and legislation
variations in rates occurring through 'rise and fall' clauses and
their effects
Underpinning account keeping skills to identify cost centers and monitor cash
Skills flows
analysis and interpretation skills to undertake financial risk
assessments
management skills, including the ability to supervise staff
numerical skills, including the ability to perform complex
financial calculations
preparation of schedules of expenditure and expenditure
projections
Resource The following resources must be provided:
Implications workplace or fully equipped assessment area with necessary
tools and equipment as well as consumable materials
a suitable work area appropriate to the monitoring process
documentation that would support construction costing systems
for a construction office
Methods of Competence may be assessed through:
Assessment Interview / Oral questioning / Written Test
Observation/Demonstration with oral questioning
Assessment can be through simulated project-based activity
and must include evidence relating to each of the elements
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting
Ministry of Education Construction Management Version 2
Page 23 of 69
Copyright Ethiopian Occupational Standard September 2010
This unit of competence could be assessed by the effective
monitoring of a construction costing system.
TOP
Occupational Standard: Construction Management Level V
Unit Title Manage People and Equipment Performance
Unit Code CON MGT5 06 0910
Unit Descriptor This competency unit covers the knowledge, skills and attitude to
develop key result areas and key performance indicators and
standards, coupled with regular and timely coaching and
feedback, provide the basis for performance management of an
employees and equipment.
1. Allocate work 1.1 Relevant groups and individuals are consulted on work to
be allocated and resources to be deployed
1.2 Ensure work is allocated in accordance with operational
plans
1.3 Ensure allocation of work is cost effective and appropriate
in terms of the use of internal/external labor
1.4 Performance standards, code of conduct and work
outputs and processes are confirmed prior to
commencement
1.5 Performance indicators are developed for key result areas
and agreed prior to commencement of work
1.6 Ensure supply chain of resources to work teams
established and operating effectively.
1.7 Risk analyses are undertaken in accordance with the
organizational risk management plan and legal
requirements
2. Assess 2.1 Performance management and review processes are
performance designed to be consistent with organizational objectives and
policies
2.2 Participants in the performance management and review
process are trained
2.3 Performance management processes are implemented in
accordance with planning and timelines
2.4 Coordination of people, resources and equipment are
assessed for provision of optimum results
2.5 Relevant performance reports are analyzed in details and
Ministry of Education Construction Management Version 2
Page 24 of 69
Copyright Ethiopian Occupational Standard September 2010
appropriate action undertaken to respond to performance
data
2.6 Performance is monitored and evaluated on a continuous
basis
3. Provide 3.2 Informal feedback is given in a regular, timely manner
feedback 3.3 Poor performance is identified promptly and brought to the
attention of the appropriate person
3.4 On-the-job coaching is provided when necessary, both to
improve performance and confirm excellence in
performance
3.5 Documentation of performance is in accordance with
performance management system
3.6 Formal structured feedback sessions occur as necessary
and in accordance with organizational policy
4. Manage 4.1 Performance improvement and development plans are
follow-up developed in accordance with organizational policies and
with assistance from human resource specialists where
appropriate
4.2 Excellence in performance is reinforced through
recognition and continuous feedback
4.3 Individuals not meeting expectations are provided with the
necessary coaching and re-training and monitored closely
Support services are provided to meet individual needs and
circumstances
4.4 Individuals who continue to perform below expectations are
counseled and, where necessary, placed within the
disciplinary process
4.5 Terminations occur where serious misconduct or on-going
under-performance occurs
4.6 Terminations are in accordance with organizational and
legal requirements
4.7 Appropriate action to bring equipment performance to
desired level is ensured to be undertaken
4.8 Performance feedback systems are evaluated regularly and
revised as necessary
4.9 Selection, induction and training systems are evaluated
regularly and improved
Variable Range
Key result areas Those areas of project performance which are critical to the
means: overall success of the business (or section of a projects)
Ministry of Education Construction Management Version 2
Page 25 of 69
Copyright Ethiopian Occupational Standard September 2010
Key performance Those measures developed to gauge performance outcomes
indicators means: against targets
Performance The level of performance sought of an individual or group which
standards means: may be expressed either quantitatively or qualitatively
Code of Conduct An agreed (or decreed) set or rules relating to employee
means: behavior/conduct with other employees or customers
Supply chain Network of people transforms into work services and then
means: finished products, and delivers them through a distribution
system. It spans work distribution; views them not as discrete
elements but interlinked.
Risk analysis a determination of the likelihood of a negative event preventing
means: the organization meeting its objectives and the likely
consequences of such an event on organizational performance
Performance a process or set of processes for establishing a shared
management understanding of what an individual or group is to achieve,
means: and managing and developing individuals in a way which
increases the probability it will be achieved in both the short
and longer term in accordance with relevant industrial
agreements
Performance individual or team performance
reports equipment performance
condition monitoring results
underperformance
misuse / overuse
Excellence in regularly and consistently exceeding the performance targets
performance established whilst meeting the organization’s performance
means: standards
Relevant groups employees, employee representatives, employer
and individuals representatives, line managers and human resource
include: personnel
Evidence Guide
Critical Aspects of Direct evidence of the performance management processes
Competence being undertaken is essential in the assessment of this unit,
including the linking of performance indictors to the allocation
of work and assessment of performance against performance
standards
There must be evidence of a systematic value chain analysis
of all of the support activities of the business and the
outcomes of that analysis being translated into action
Evidence of risk management and evaluation of performance
leading to effective remediation also needs to be present
Workplace coaching (informal feedback) coupled with formal
performance feedback, resulting in performance improvement
Underpinning Relevant legislation from all levels of government that affects
Knowledge and business operation, especially in regard to Occupational
Attitudes Health and Safety and environmental issues, equal
Ministry of Education Construction Management Version 2
Page 26 of 69
Copyright Ethiopian Occupational Standard September 2010
opportunity, industrial relations and anti-discrimination
Relevant awards and certified agreements
Performance measurement systems utilized within the
organization
Key result areas of the organization
Human resource specialist assistance available
Organizational plans and objectives (strategic, tactical and
operational)
Human resource planning
All legislation relevant to the organization which impacts on
people performance (including anti-discrimination laws)
Organizational support services for employees (external and
internal)
Electronic commerce systems
Critical path/PERT methodology
High reliability organizational concepts
Energy management
Capital investment evaluative methodology including NPV and
ROI
Unfair dismissal rules and due process
Staff development strategies
Underpinning Analytical and evaluative skills to assess supply chain
Skills performance
Performance measurement skills to develop and manage key
performance indicators
Planning and coordination skills to ensure the people
resources and equipment work in a functional manner to
achieve optimum results
Communication/consultation skills to ensure all relevant
groups and individuals are advised of what is occurring and
are provided with an opportunity for input
Performance management skills to ensure objectives,
outcomes and outputs are delivered on time, within budget,
and incident free
Systems analysis and design skills to ensure that system
measure performance in a timely way
Coaching and training skills to remediate any under-
performance present in the work group or individuals
Ability to relate to people from a range of social, cultural and
ethnic backgrounds and physical and mental abilities
Resource The following resources must be provided:
Implications workplace or fully equipped assessment location with
necessary tools and equipment as well as consumable
materials
Methods of Competence may be assessed through:
Assessment Interview / Oral questioning / Written Test
Observation/Demonstration with oral questioning
TOP
Occupational Standard: Construction Management Level V
Unit Title Manage Tender Development for Construction Projects
Unit Code CON MGT5 07 0910
Unit Descriptor This unit specifies the outcomes required to manage tender
developments for major projects. It covers the facilitation,
implementation and management of the tender development
system in a construction organization involved in residential
and/or commercial projects. It supports the production of tenders
which are based on sound economic, business and human and
physical resource data in accordance with the necessary
organizational guidelines.
Variable Range
Conditions of parties' obligations under contracts
contract include: general conditions of contract
contract clauses and intentions
liabilities
dispute resolution
legislative and regulatory requirements
Ministry of Education Construction Management Version 2
Page 29 of 69
Copyright Ethiopian Occupational Standard September 2010
Risk analysis critical incident analysis and reporting
includes: risk management practices
scheduling and planning for contingencies
analysis and revision of data
proposing solutions and recovery scenarios
Development of establishing methods for calculation of standards times
human and management of material costs and information concerning
physical resource availability
costs includes: evaluation of work practices and industrial relations
arrangements
development of subcontracting and organizational contracting
arrangements
developing and introducing costing methods and systems
Human resource establishing personnel review and evaluation processes
processes selection and training of personnel to deal with the tender
include: function
performance appraisal
management of work practices and staff discipline
maintaining accuracy and legitimacy of the tender process
legislative and regulatory requirements
Tender head and sub contracts
development pre-contract documentation
includes: form of tender
tendering codes of practice and standards
drawings and specifications
Evidence Guide
Critical Aspects of A person who demonstrates competency in this unit must
Competence be able to provide evidence of:
the development of tenders which comprehensively address
the requirements of the project
management practices which result in a high level of strategic
input and accuracy
effective management of data acquisition from inside and
outside the organization
conceptual and strategic problem solving and organization of
resources
the extent of effective verbal and written communication
processes with owners, senior management, and employees
compliance with legislative and regulatory requirements,
standards and codes of practice
Underpinning Demonstrates knowledge of:
Knowledge and appropriate sector of the construction industry and the nature
Attitude of the contracts upon which its activities are based
factors to be considered in assessing the risk inherent in
different types of construction projects
Ministry of Education Construction Management Version 2
Page 30 of 69
Copyright Ethiopian Occupational Standard September 2010
financial and business administration principles
commensurate with the needs of the organization
human resource practices and the industry's industrial
relations climate and practices
relevant government construction codes, standards and
regulations
socio-economic and political factors which determine the
climate in that sector of the construction industry
Underpinning conceptualizing and envisaging unique solutions to complex
Skills problems and situations
delegating tasks within specific functional guidelines
directing the activities of personnel involved in the tender
development process
facilitating the implementation of new and more appropriate
information systems
interpreting strategic and often ambiguous information and
reaching logical and practical decisions
monitoring and overseeing the performance of systems and
individuals involved in the process
technological skills to facilitate use of the organization’s
software and office equipment
Resource The following resources should be provided:
Implications access to relevant workplace or appropriately simulated
environment and materials relevant to the activity/ task
a suitable work area appropriate to the tendering process
Methods of Competence may be accessed through:
Assessment Interview / Written Test
Observation / Demonstration with oral questioning
Assessment can be through simulated project-based activity
and must include evidence relating to each of the elements in
this unit
Context for Competence may be assessed in the work place or in a
Assessment simulated work place setting
Variable Range
Project scope and project brief
other relevant contract or other agreement
documentation project plan or summary
refers to: other documents outlining the expected outcomes of the
project, inclusions and exclusions from project, timeframes for
project, quality standards for project, project resources
Stakeholders project sponsor
might include: management, employees and relevant key personnel (internal
and external) with special responsibilities
clients or customers (internal and external)
funding bodies
Delegating project sponsor
authority might manager or management representative
include: funding body
customer or client
Evidence Guide
Critical Aspects of A person who demonstrates competency in this standard must
Competence be able to provide evidence that they have successfully
managed projects - either a straightforward project or a section
of a larger project. This evidence will cover the application of
project management skills and the meeting of timelines, quality
standards, budgetary limits and other requirements set for the
project.
Variable Range
Quality objectives requirements from the client and other stakeholders
may include: requirements from a higher project authority
negotiated trade-offs between cost, schedule and
performance
those quality aspects which may impact on customer
satisfaction
quality established processes
management authorizations and responsibilities for quality control
plan may include: quality assurance
continuous improvement
Quality brainstorming
management benchmarking
methods, charting processes
techniques and ranking candidates
tools may include defining control
undertaking benefit/cost analysis
processes that limit and/or indicate variation
control charts
flowcharts
histograms
pareto charts
scattergram
run charts
Quality control monitoring conformance with specifications
may recommending ways to eliminate causes of unsatisfactory
include: performance of products or processes
monitoring of regular inspections by internal or external
agents
Improvements formal practices, such as total quality management or
may continuous improvement
include: improvement by less formal processes which enhance both
the product quality and processes of the project, for example
client surveys to determine client satisfaction with project
Evidence Guide
Critical Aspects of A person who demonstrates competence in this unit must be able
Competence to provide evidence that they have taken responsibility for quality
management of projects. This will include evidence of managing
the work of others within the project team with respect to quality.
Products that could be used as evidence include:
documentation produced in managing projects such as:
lists of quality objectives, standards, levels and measurement
criteria
records of inspections, recommended rectification actions
and quality outcomes
management of quality management system and quality
management plans
application of quality control, quality assurance and
continuous improvement processes
records of quality reviews
lists of lessons learned and recommended improvements
Processes that could be used as evidence include:
how quality requirements and outcomes were determined for
projects
how quality tools were selected for use in projects
how team members were managed throughout projects with
respect to quality within the project
how quality was managed throughout projects
how problems and issues with respect to quality and arising
during projects were identified and addressed
how projects were reviewed with respect to quality
management
how improvements to quality management of projects have
been acted upon
Underpinning Broad knowledge and understanding of:
Knowledge and the principles of project quality management and their
Attitudes application
acceptance of responsibilities for project quality management
use of quality management systems and standards
the place of quality management in the context of the project
life cycle
appropriate project quality management methodologies; and
their capabilities, limitations, applicability and contribution to
project outcomes
attributes:
Variables Range
Best practice and formally or informally prepared performance indicators against
benchmarking environmental management objectives
methods specific environmental targets, including emissions, noise,
include: dust, waste disposal, storm and ground water disposal, waste
segregation and hazardous materials
performance measurements against industry, local authority,
regulatory or world standards
statistical record-keeping, using 'at start', ongoing and 'at
conclusion' measurements
strategic comparisons of 'resources in' and ' residuals out'
costs associated with environmental conformance
comparisons of current, previously established and external
Evidence Guide
Critical Aspects of A person who demonstrates competency in this unit must be able
Competence to provide evidence of:
successful development of effective environmental
management action plans and strategies
the extent of effective environmental management advice
provided to the organization
the effect and efficiency of the environmental management
recording and reporting systems and preparation of
documentation to organizational standards
assessment of variations in environmental management
performance
an effective process to manage improvements to organizational
environmental management practices and to reduce the risk of
non-conformance
conformance with relevant legislative and regulatory
requirements
research of relevant current trends in environmental
management and controls
Underpinning benchmarking and the establishment of environmental goals
Knowledge and current trends in environmental management and controls
Attitudes environmental management practices and methodologies
legal and regulatory obligations implicit in environmental
Ministry of Education Construction Management Version 2
Page 43 of 69
Copyright Ethiopian Occupational Standard September 2010
requirements
penalties for various breaches of environmental obligations and
conformance requirements
relevant licensing arrangements applicable
statistical analysis methodologies
Underpinning Bursting and crushing reinforced concrete
Skills Applying OHS procedures during operation
Performing clean-up activities
Maintaining bursting/crushing equipment
Resources The following resources must be provided:
Implication access to workplace documentation
real or simulated workplace
Assessment Competence may be assessed through:
Methods Interview
Observation/Demonstration
Context of Competence may be assessed in the real workplace or in a
Assessment simulated workplace setting
Variables Range
Opportunities to informal social occasions
maintain industry functions
regular contact association membership
with customers co-operative promotions
may include: program of regular telephone contact
Negotiation identification of goals, limits
techniques clarification of needs of all parties
identifying points of agreement and points of difference
preparatory research of facts
active listening and questioning
non-verbal communication techniques
appropriate language
bargaining
developing options
confirming agreements
appropriate cultural behavior
Evidence Guide
Critical Aspects of It is essential that competence is fully observed and there is
Competence ability to transfer competence to changing circumstances and to
respond to unusual situations in the critical aspects of:
consistently applying enterprise policies and procedures and
industry codes of practice in regard to customer service
providing a quality service environment by treating customers
in a courteous and professional manner through all stages of
the procedure
Ministry of Education Construction Management Version 2
Page 46 of 69
Copyright Ethiopian Occupational Standard September 2010
using effective questioning/active listening and observation
skills to identify customer needs
communicating effectively with others involved in or affected
by the work
maintaining relevant and current customer databases in
accordance with enterprise policies and procedures
ability to build and maintain relationships to achieve
successful business outcomes
Required Operational knowledge of enterprise policies and procedures
knowledge in regard to:
customer service
dealing with difficult customers
maintenance of customer databases
allocated duties/responsibilities
General knowledge of the range of enterprise
merchandise and services, location of telephone
extensions and departments/sections
Basic operational knowledge of legislation and statutory
requirements, including consumer law, trade practices and fair
trading legislation
Basic operational knowledge of industry/workplace codes of
practice in relation to customer service
negotiation and communication techniques appropriate to
negotiations that may be of significant commercial value
Underpinning Use workplace technology related to use of customer
Skills database
Collect, organize and understand information related to
collating and analyzing customer information to identify needs
Communicate ideas and information
Plan and organize activities concerning information for
database entries
Use mathematical ideas and techniques to plan database
cells and size
Establish diagnostic processes which identify and recommend
improvements to customer service
Resources The following should be made available:
Implication a workplace or simulated workplace
documentation, such as enterprise policy and procedure
manuals relating to customer service
Assessment Competence may be assessed through:
Methods Interview / Written Test
Observation/Demonstration with Oral Questioning
Context of Elements of competence contain both knowledge and practical
Assessment components. Knowledge components may be assessed off the
job. Practical components should be assessed on the job or in a
simulated work environment.
Variables Range
Manager a person with frontline management roles and
responsibilities, regardless of the title of their position
Appropriate those individuals and organizations who have a stake in the
stakeholders may refer change and innovation being planned, including:
to: organization directors and other relevant managers
teams and individual employees who are both directly and
indirectly involved in the proposed change
union/employee representatives or groups
OHS committees
other people with specialist responsibilities
external stakeholders where appropriate - such as clients,
suppliers, industry associations, regulatory and licensing
agencies
Risks may refer to: any event, process or action that may result in goals and
objectives of the organization not being met
any adverse impact on individuals or the organization
various risks identified in a risk management process
Information needs may new and emerging workplace issues
include: implications for current work roles and practices including
training and development
changes relative to workplace legislation, such as OHS,
workplace data such as productivity, inputs/outputs and
future projections
planning documents
reports
market trend data
scenario plans
customer/competitor data
Evidence Guide
Critical Aspects of Planning the introduction and facilitation of change
Competence Developing creative and flexible approaches and solutions
Managing emerging challenges and opportunities
Underpinning Relevant legislation from all levels of government that
Knowledge and affects business operation, especially in regard to
1. Confirm clients 1.1 Client requirements are clarified and confirmed through
requirement discussion with the client, and project teams, if appropriate.
1.2 Financial expectations of the client are reconfirmed.
1.3 Preliminary design notions are discussed with project teams
to ensure consistency with the client's vision.
2. Clarify 2.1 Input from stakeholders is assessed to confirm the
stakeholders responsibilities, requirements and limitations of the design
requirement brief.
2.2 Analysis of the site survey is commissioned, as appropriate,
and all relevant information is gathered and used to inform
the development of the brief.
3. Negotiate 3.1 The fee proposal is discussed with the client and amended
engagement as appropriate prior to formalization of the agreement.
with the client 3.2 Scope of services to be undertaken within the contract is
discussed and confirmed with the client, either directly or by
delegation to a team member.
3.3 Draft proposals are presented to the client, and client
feedback is used to modify and improve the proposal.
3.4 Design brief is finalized in compliance with stakeholder
requirements and all documentation is completed to client
satisfaction.
Evidence Guide
Critical Aspects of A person who demonstrates competency in this unit must
Competence be able to provide evidence of:
an understanding of financial, legal and administrative
factors affecting the contractual relationship
the ability to communicate with clients effectively
the ability to apply and interpret relevant statutory
requirements
the ability to analyze and commission a client design
brief which complies with the requirements of all relevant
stakeholders
Underpinning fee structures
Knowledge and industry codes of practice
Attitudes relevant statutory requirements
scope of services provided by the enterprise
Underpinning communication skills, including oral communication, active
Skills listening, questioning and negotiation skills
customer service
numeracy skills, including budgeting and forecasting;
reading skills, including the interpretation of a range of
documents such as design briefs, sketches, drawings and plans
risk analysis and management
Resources The following resources must be provided:
Implication Workplace or fully equipped assessment location with
necessary tools, equipment and consumable materials
Assessment Competence may be assessed through:
Methods Interview
Ministry of Education Construction Management Version 2
Page 52 of 69
Copyright Ethiopian Occupational Standard September 2010
Observation/Demonstration
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting
Assessment can be through simulated project-based activity
and must include evidence relating to each of the elements in
this unit.
TOP
Occupational Standard: Construction Management Level V
Unit Title Manage Project Communication
Unit Code CON MGT5 14 0910
Unit Descriptor This unit specifies the outcomes required to link people, ideas
and information at all stages in the project life cycle. Project
communications management ensures the timely and
appropriate generation, collection, dissemination, storage and
disposal of project information through formal structures and
processes. It aids in decision making and the control of informal
communication networks to facilitate the achievement of project
objectives.
Variables Range
Delegated be done independently within broad guidance or by taking the
authority means lead of a team
that activities involve consultation with other project members, teams and
may: internal stakeholders
involve the selection, use and supervision of appropriate
communications management methods and tools
be conducted routinely or as changing circumstances dictate
take into account internal organizational change and external
environmental change
Project a means for communicating knowledge about the project and
Management provides a systematic approach to the storing, searching and
Information retrieval of information relevant to the project and may
System (PMIS) include:
simple manual systems
complex computer-based systems
modified systems to cater for unique project requirements
Communication formal networks
networks informal networks
may include: specific networks
the organization’s communication networks
client organization and end users
1. Integrate 1.1 Personal growth and work plans are pursued towards
personal improving the qualifications set for the profession
objectives with 1.2 Intra- and interpersonal relationships are maintained in the
organizational course of managing oneself based on performance
goals evaluation
1.3 Commitment to the organization and its goal is demonstrated
in the performance of duties
2. Set and meet 2.1 Competing demands are prioritized to achieve personal,
work priorities team and organizational goals and objectives.
2.2 Resources are utilized efficiently and effectively to manage
work priorities and commitments
2.3 Practices along economic use and maintenance of
equipment and facilities are followed as per established
procedures
3. Maintain 3.1 Trainings and career opportunities are identified and
professional availed of based on job requirements
growth and 3.2 Recognitions are sought/received and demonstrated as
development proof of career advancement
3.3 Licenses and/or certifications relevant to job and career
are obtained and renewed
Evidence Guide
Critical aspects of Assessment requires evidence that the candidate:
Competency Attained job targets within key result areas (KRAs)
Maintained intra - and interpersonal relationship in the course
of managing oneself based on performance evaluation
Completed trainings and career opportunities which are based
on the requirements of the industries
Acquired and maintained licenses and/or certifications
according to the requirement of the qualification
Underpinning Work values and ethics (Code of Conduct, Code of Ethics, etc.)
Knowledge Company policies
Variable Range
Competitive Competitive systems and practices may include, but are not
systems and limited to:
practices lean operations
agile operations
preventative and predictive maintenance approaches
monitoring and data gathering systems, such as Systems
Control and Data Acquisition (SCADA) software, Enterprise
Resource Planning (ERP) systems, Materials Resource
Planning (MRP) and proprietary systems
statistical process control systems, including six sigma and
three sigma
JIT, kanban and other pull-related operations control
systems
supply, value, and demand chain monitoring and analysis
5S
continuous improvement (kaizen)
breakthrough improvement (kaizen blitz)
cause/effect diagrams
overall equipment effectiveness (OEE)
takt time
process mapping
problem solving
run charts
standard procedures
current reality tree
Competitive systems and practices should be interpreted so
as to take into account:
stage of implementation of competitive systems and
practices
Evidence Guide
Critical Aspects of A person who demonstrates competency in this unit must be
Competence able to provide evidence of the ability to:
critically review current continuous improvement processes
establish ongoing review of continuous improvement
processes
implement improvements in the practice of continuous
improvement
better align internal and external systems
gather data through interviews with stakeholders
review existing data
obtain additional data through a variety of techniques
communicate and negotiate at all levels within the
organization
Underpinning Demonstrates knowledge of:
Ministry of Education Construction Management Version 2
Page 64 of 69
Copyright Ethiopian Occupational Standard September 2010
Knowledge and competitive systems and practices tools, including:
Attitudes value stream mapping
5S
Just in Time (JIT)
mistake proofing
process mapping
establishing customer pull
kaizen and kaizen blitz
setting of KPIs/metrics
identification and elimination of waste (muda)
continuous improvement processes including
implementation, monitoring and evaluation strategies for a
whole organization and its value stream
difference between breakthrough improvement and
continuous improvement
organizational goals, processes and structure
approval processes within organization
cost/benefit analysis methods
methods of determining the impact of a change
advantages and disadvantages of communication media,
methods and formats for different messages and audiences
customer perception of value
define, measure, analyze, improve, and control and sustain
(DMAIC) process
Underpinning Skills Demonstrates skills to:
undertaking self-directed problem solving and decision-
making on issues of a broad and/or highly specialized nature
and in highly varied and/or highly specialized contexts
communicating at all levels in the organization and value
stream and to audiences of different levels of literacy and
numeracy
analyzing current state/situation of the organization and
value stream
determining and implementing the most appropriate method
for capturing value stream improvements
collecting and interpreting data and qualitative information
from a variety of sources
analyzing individually and collectively the implementation of
competitive systems and practices tools in the organization
and determining strategies for improved implementation
relating implementation and use of competitive systems and
practices and continuous improvement to customer benefit
solving highly varied and highly specialized problems related
to competitive systems and practices implementation and
continuous improvement to root cause
negotiating with stakeholders, where required, to obtain
information required for implementation and refinement of
continuous improvements, including management, unions,
Ministry of Education Construction Management Version 2
Page 65 of 69
Copyright Ethiopian Occupational Standard September 2010
value stream members, employees and members of the
community
reviewing relevant metrics, including all those measures
which might be used to determine the performance of the
improvement system, including:
key performance indicators (KPIs) for existing processes
quality statistics
delivery timing and quantity statistics
process/equipment reliability (‘uptime’)
incident and non-conformance reports
implementing continuous improvement to support systems
and areas, including maintenance, office, training and
human resources
Resources Access may be required to:
Implication workplace procedures and plans relevant to work area
specifications and documentation relating to planned,
currently being implemented, or implemented changes to
work processes and procedures relevant to the assessee
documentation and information in relation to production,
waste, overheads and hazard control/management
reports from supervisors/managers
case studies and scenarios to assess responses to
contingencies
Methods of Competence in this unit may be assessed by using a
Assessment combination of the following to generate evidence:
demonstration in the workplace
suitable simulation
oral or written questioning to assess knowledge of principles
and techniques associated with change management
In all cases it is expected that practical assessment will be
combined with targeted questioning to assess underpinning
knowledge
Context of Assessment of performance must be undertaken in a workplace
Assessment using or implementing one or more competitive systems and
practices.
industry, academe and government agencies who donated their time and expertise
We would like also to express our appreciation to the Experts of Ministry of Works
Ministry of Education (MoE) and Engineering Capacity Building Program (ecbp) who
Ethiopia.