HK-LAS-Week 10
HK-LAS-Week 10
: 2 School: BNHS
Grade Level: 11/12 Specialization: HOUSEKEEPING NCII
Learning Activity Sheet No. 9
Quarter: Week: 10
I. INTRODUCTORY CONCEPT:
This learning activity sheets focuses on how to deal with guest luggage and proper handling luggage
according to the standard requirements.
LEARNING OBJECTIVES:
Learning Competency 4: Provide Valet/Butler Service (VS)
Learning Outcomes 1: Display professional valet standards (TLE_HEHK9-12VS-IIIa-j-1)
a. Learn the basic roles of valet and butler services.
b. Practice good grooming and personal hygiene of valet service provider.
c. Follow standard operating procedures in keeping laundry area clean in
accordance with the establishment standards.
Information Sheet:
What is a Valet?
A valet, sometimes also known as a “butler” is employed by a hotel to provide a personalised and
specialist service to guests for the duration of their stay.
Duties of a Valet
Professionally and confidentially communicating with the guest.
Unpacking and storing guest luggage
Preparing guest clothes and footwear
Light pressing of garments
Packing guest luggage for their departure
Cleaning and polishing shoes as required or requested.
Repairing or organising the repair of clothes and other guest belongings.
Providing assistance in relation to organisation of guest needs and requests.
Monitoring the provision or services to the guest
Recording services that have been delivered for quality control and accounting procedures.
Preparing room(s) before guest arrives.
Looking after guest laundry and dry cleaning needs.
Organising and processing secretarial duties on request
Arranging bookings and making purchases.
Organising activities to meet guest needs
Provision of local advice.
Dealing with travel arrangements.
Personal Hygiene
Personal hygiene is very important because the Valet Service is always in direct contact with guests.
The following are standard grooming activities that a Valet Staff should strictly observe:
Take a daily bath/shower – given that everybody should be doing this, more so should Valet staff.
Wash hands regularly – regular hand washing should be observed not only because of regular
contact with guests but also because personal belongings of guests are handled.
Keep fingernails short – although valet staffs sometimes wear gloves, these aren’t worn all the time
so keeping nails trimmed is necessary.
Oral hygiene – brushing of teeth, use of mouthwash and dental floss, and regular visits to the
dentist.
Use deodorant/antiperspirant - sometimes just taking a bath or brushing teeth isn’t enough.
Deodorants or antiperspirants help in preventing body odor.
Make-up must be neutral for women. No excessive eye shadow, no dramatic colors for lips or eyes.
Good personal hygiene habits and practices. Cuts and sores must be kept covered with a clean
dressing; use of a handkerchief or tissue as appropriate; no coughing or sneezing near gusts or
food.
Men must be clean shaven or have whisker neatly trimmed. Many valets need to shave twice per
day to maintain a suitable appearance.
Hair neat and tidy –Regular hair cut should be had to help maintain style and a suitable
appearance. Women Valet Staff’s hair must be tied into a ponytail or kept in a bun/hairnet
Male Valet Staff’s hair must be maintained short and should not touch the collar of the uniform.
Wearing Uniform
Significant characteristics:
It fits properly so it looks good, enables freedom of movement, and is comfortable to wear.
It is kept clean. It is a standard requirement to have at least one change of clothes available to
them at work so uniforms can be changed when they get dirty or look “tired”. The uniform must
always be:
Pressed, meaning it must be free of wrinkles
and looked well cared for.
Stain-free and free of marks, dirt or other
mess.
It remains in good condition. There must be
no loose threads or missing buttons.
Type and style of shoes to be worn such a
black, polished leather shoes.
Whether or not a nametag is worn. Most
valets or butlers do not wear a nametag as
this is seen as detracting from and/or
demeaning the position of valets or butlers.
Type of jacket/suit. A jacket is worn by a
valet and they commonly wear a different
color or style of epaulette to distinguish them
from other service staff.
A tie according to the required color.
Stipulating color and type of knot to be used
(example, Windsor knot, and half-windsor).
Source: (https://www.pinterest.ph/pin/426505027198334629/)
Accessories
Jewellery should be worn to the barest minimum, meaning only watches, wedding ring, and simple
earrings for female staff may be worn. Too many accessories might distract a guest and staff should
never wear more jewellery than guests. A simple ring and a basic wrist watch and simple earrings for
women are allowed.
Washer
Sanitize the inside and clear away soap scum by using a
vinegar.
https://www.vectorstock.com/royalty-free-vector/front-
view-washing-machine-isolated-vector-36413942
Dryer
Wiping through a damp cloth or by using fabric softener,
take note that it can cause buildup on the screen so wash or
vacuum the area.
https://www.vectorstock.com/royalty-free-
vectors/washer-vectors
https://www.vectorstock.com/royalty-free-vector/single-
lever-sink-mixer-vector-96881
Floor
Start cleaning from far corner of the area, vacuum rugs, and
run a mop underneath all equipment. Clean also areas
behind the appliances.
https://www.vectorstock.com/royalty-free-
vector/parquet-floor-iconline-icon-vector-28273090
Iron
Clean iron by making paste of baking soda and water to
clean up mineral deposits buildup.
https://www.vectorstock.com/royalty-free-vectors/iron-
vectors
II. ACTIVITIES:
General Direction: Read and understand the directions for each activity. Answer by writing DIRECTLY
on the activity sheet.
Activity No. 1
Write TRUE if the statement is correct, and FALSE if the statement is incorrect.
___________1. Qualifications of the Valet/Butler are just the same as the Public Area Attendant.
___________2. Good grooming is just the same for Valet and other hotel staff.
___________3. Male Valet/Butler hair could be of any length as long as it is neatly combed.
___________4. Women Valet/Butler are allowed to grow their fingernails long.]
___________5. Valet/Butler are not allowed to wear accessories.
Activity No. 2
Use the following Personal Presentation Checklist to assess yourself:
Activity No. 3
Make a list of the equipment that are available in your laundry area at home. Identify the methods you
use to clean. Compare your method with those described in the learning activity sheets. If they are not
similar to the ones described, make recommendations that are doable at home.
III. RUBRICS:
(for Activity 3: You will be rated by your teachers by the following criteria)
Criterion Strong (5) Average (3) Weak (1)
Demonstrate clarity, Occasional grammar Writing is unfocused,
Formatting conciseness, free of and spelling errors but contains serious errors,
guidelines grammar and spelling still a clear presentation and idea is not well
errors. of ideas. presented.
Supported by facts with
strong arguments,
Supported by facts with
Recommendations presents a balance and No action suggested
limited reasoning,
on Effective critical view, and/ or inappropriate
demonstrates two or one
solutions/strategies interpretation is both solutions presented.
idea/s presented.
reasonable and
objective.
Legend :
10-9– 95% 8-7-90% 6-5-85% 4-3- 80% 2-1- 75%
IV. REFERENCE:
Housekeeping NC II book by: Laami A. Urbiztondo and Leonora B. Basbas, 2016 Edition
ASEAN 2012, Trainer Guide. Provide Valet Service to Guest.D1.HHK.CL3.06
Prepared by:
IRENE A. TIONGSON
SHS-TVL Teacher
Bantayan NHS