Tilak Education Society’s S.

K College of Science and Commerce, Nerul

SYBMS Sem IV – MCQ Question Bank Solution
Subject: PTQM

UNIT-I
1) Inputs- Conversion-Output are basic factors of ____________.
a. ABC Analysis
b. Production Process
c. Marketing Strategy
d. Manufacturing

2) Which type of layout is adopted in soap manufacturing plants?

a. Stationary Layout
b. Combined layout
c. Process Layout
d. Product layout

3) Uniform making, readymade garments, pharmaceutical production are ___________

production system.
a. Batch Type
b. Mass Type
c. Job Type
d. Process Type

4) __________is a physical arrangement of equipment and facilities within a plant.

a. Plant layout
b. Product Layout
c. Process Design
d. Production Process

5) _________ is the translation of intellectual wisdom, requirements of

the entrepreneurs, or needs of the consumers into a specific product.
a. Plant layout
b. Product Layout
c. Process Design
d. Product design
6) Production is the process of transforming raw material or purchased components into
finished goods is defined by _____.
a. Carl Heyal
b. Alfred Marshal
c. Mr. Flakes
d. Arthur

7) Production Management deals with decision making related to_______ process .

a. Marketing
b. Production
c. Distribution
d. Advertising

8) Effectiveness of the Production management as it will lead to _______.

a. Customer satisfaction
b. Capacity Utilization
c. Capital Blocking
d. Distribution

9) In ________-system, goods are produced based on customer orders and not for
stocking.
a. Continuous Production
b. Job Production
c. Intermittent production
d. Batch Production

10) In ____________ system, goods are produced based on demand forecast and for
stocking.
a. Continuous Production
b. Job Production
c. Intermittent production
d. Batch Production

11) In intermittent production system, goods are produced on a _____ scale.

a. Large
b. Extra-Large
c. Moderate
d. Small

12) Under ______ System wide range of product is manufactured.

 a. Continuous Production
b. Job Production
c. Intermittent production
d. Batch Production

13) _____ is road that leads to the actual product and then the actual product in the
market.
a. Quality Improvement
b. New Product Development
c. Distribution Strategy
d. Sales Strategy

14) After the launch of the Product there has to be constant ______and improvement.
a. Sales
b. Distribution
c. Evaluation
d. Production

15) Process layout also called as _______.

a. Line layout
b. Fixed Position layout
c. Cellular layout
d. Functional Layout

16) Product layout also called as _______.

a. Line layout
b. Fixed Position layout
c. Cellular layout
d. Functional Layout

17) Under _________layout machines are grouped into what is called as cell.
a. Line layout
b. Fixed Position layout
c. Cellular layout
d. Functional Layout

18) ______-type of layout is used in manufacturing huge air craft’s, ship vessels, and
pressure vessels etc.
a. Line layout
b. Fixed Position layout
c. Cellular layout
d. Functional Layout
19) _____ design means the shape and appearance of the product.
a. Form
b. Functional
c. Package
d. Product development

20) ____design means the working of the product.

a. Form
b. Functional
c. Package
d. Product development
UNIT-II

21) RFT stands for ________________.

a. Request for Time
b. Request for Tender
c. Request for Technology
d. Request for Technique

22) The quality of the product is established based upon the ____________.
a. Production
b. Sales
c. Customers’ needs
d. Distribution

23) Time gap between Order placement & Delivery is Known as ____________.
a. Order time
b. Lead Time
c. Delivery time
d. Practical Time

24) _______ includes jobs like dropping, releasing, holding and stocking of materials.
a. Purchase Management
b. Inventory Management
c. Material Management
d. Process Management

25) Which is not the objective of Material Handling_______?

a. Sourcing & Purchasing
b. Reduction in handling cost
 c. Reduction in production time
d. reduction in damage

26) Pareto’s Law is also known as _____________ Analysis.

a. XYZ
b. SDE
c. FSN
d. ABC

27) Extra units that are held in inventory to reduce stock outs are called __________.
a. Buffer meals
b. JIT inventory
c. Reorder point
d. Safety Stock

28) _________ includes financial cost, equipment, handling costs, ordering cost.
a. Production Cost
b. Processing
c. Inventory cost
d. Purchasing

29) ______materials are delivered in bags for ease of handling and controlled use.
A. Bagged
B. Loose
C. Packaged
D. Stringed

30) ______ is the systematic approach in planning, procurement, storage and material
handling so as to maximize company's investment in materials.
a. Financial Control
b. Integrated Materials Management
c. Investment Planning
d. Financial planning

31) ____are the metal structures supported on three or four wheels which can be either
open type or close type and are used to transport the material from one location to
another.
a. Hand trolley
b. Hand barrow
c. Wheel barrow
d. Lift Truck

32) ________are heavy duty trucks adopted for running beneath the stillage on which
parts are stacked.
a. Lift trucks
 b. Stillage trucks
c. Sliding wheel trucks
d. Bumpers

33) _______conveyors are flexible.

a. Belt
b. Screw
c. Roller
d. Trolley

34) ______analysis represents classification of items based on their criticality.

a. VED
b. ABC
c. GOLF
d. SOS

35) _____level is a level of material at which the storekeeper should initiate the purchase
requisition for fresh supplies.
a. RE-ORDER
b. JIT
c. EOQ
d. MRP

36) ____analysis is based on seasonality of items.

a. SOS
b. HML
c. XYZ
d. SDE

37) ____refers to the quantity ordered to be purchased at the lowest total cost.
a. RE-ORDER
b. JIT
c. EOQ
d. MRP

38) The annual demand for an item is 3200 units. The unit cost is Rs.6 and inventory
carrying rate is 25% per annum. If the cost of one procurement is Rs.150. Find out
EOQ.
a. 600 Units
b. 700 Units
c. 550 Units
d. 800 Units
39) In a company, weekly minimum and maximum consumption of material A are 25 and
75 units respectively. The reorder quantity as fixed by the company is 300 units. The
material is received within 4 to 6 weeks from issue of supply order. The emergency
re-order period is 2 weeks. Calculate Maximum level and Minimum level.
a. 600 & 220 Units
b. 700 & 560 Units
c. 580 & 900 Units
d. 650 & 200 Units

40) Daily Consumption of Raw material in the production process is 600 units. Lead time
for delivery is 4 days. Company’s policy is to keep a safety stock equal to four day’s
daily consumption to guard against stock out. Calculate Re-Order Level.
a. 4500 Units
b. 4750 Units
c. 5620 Units
d. 4800 Units

UNIT-III
41) _____________ is the ratio of output to input in organization.
a. Safety cost
b. Inventory ratio
c. Performance Index
d. Productivity

42) Service Flow model is also called as _____________.

a. Sumanth Model
b. Craig and Harris Model
c. Taylor’s model
d. APC model

43) ____________ views quality as function of entire enterprise not of any particular
department of product.
a. Cost of Quality
b. Holistic Quality Management
c. Quality improvement
d. Kaizen

44) ______________ is the performance of the product as per the commitment made by
producer.
a. Total Quality management
 b. Purchase management
c. Quality
d. Product development

45) Gravin identified __________ attributes that may be used to define product quality.
a. Two
b. One
c. Four
d. Eight

46) _________ involves measuring, examining and testing of product, services and
process to determine conformity.
a. Quality control
b. Inspection
c. TQM
d. SQC

47) Productivity is not influenced by ___.

a. previous capital
b. material
c. technology
d. Hard work

48) In capital productivity, the factor that is not considered due to inflation is _______.
a. Working capital
b. machine
c. material
d. Hardwork

49) A product can be improved and its cost lowered through ______.
a. value engineering
b. operation research
c. PERT
d. TQM

50) Ergonomics is often called ________.

a. human- factor engineering
b. Quality circles
c. CPM
d. TQM
51) The ________ cost is the cost associated with measuring, evaluating or auditing
products or services to assure and standards perform conformance quality
requirements.
A. appraisal
B. failure
C. preventive
D. internal

52) ____involves the developing and maintaining of operational methods in order to

assure that the processes work as they are designed to work and that the target levels
of performance being are being achieved.
A. Quality control
B. Quality improvement
C. Quality planning
D. TQM

53) ________is the precision with which: the product or service. meets the specified
standards.
a. Conformance
b. aesthetics
c. durability
d. Reliability

54) _______is a factor that is considered in American Productivity Center Model.

a. Wages
b. Office Expenses
c. Price Recovery
d. Dimension

55) The costs associated with measuring, evaluating or auditing products or services to.
assure conformance to quality standards and performance 'requirements.
a. appraisal
b. prevention
c. failure
d. Internal Cost

56) SERVQUAL is a measuring instrument.

a. Service Quality
b. Appraisal
c. Kaizen
d. TQM

57) The concept of TQM was developed by ______

a. Arthur
b. Marshal
c. Dr.W.E. Deming
 d. Ishikawa Kaoru

58) The ____costs can be regarded as the costs that the business incurs to reduce and
minimize defects.
a. appraisal
b. prevention
c. failure
d. Internal Cost

59) A____ is a small group of volunteers (usually 3 to 12 employees) doing similar work.
a. Quality circle
b. Kaizen
c. TQM
d. Fish Bone Analysis

60) When: Output = 2 Lacs, Skilled = 40,000, Unskilled = 21,000, Semi-Skilled = 10,000.
Calculate Labour productivity.
a. 1.21
b. 3.65
c. 2.81
d. 2
UNIT-IV

61) To which type of industries, the Lean Production method used firstly?
(a) Germany's agricultural
(b) Chinese technical
(c) Indian service
(d) Japanese automotive

62) For what method, it is needed to balance company's goals by meeting stake holders
requisites?
(a) Tools and Techniques
(b) Policy Deployment
(c) Kaizen
(d) Value Stream Mapping

63) From whose book, the methodology of problem - solving conceived on management?
(a) Kepner & Tregore
(b) Womack & Jones
(c) Warner & Turner
(d) Kaizen & Gilbert
 64) Towards which action, an immediate stop - gap action taken against temporary
problem?
(a) Adaptive Action
(b) Corrective Action
(c) Interim Action
(d) Preventive Action

65) By what letter, there is no generic unit of measurement to minimize occurrence of flows
in products?
(a) 5'S
(b) 6'C
(c) Six Sigma
(d) 9' approach

66) Which of the following approach stands for Design - Measure - Analyze -Design -
Verify
(a) DMAVD
(b) DMVAD
(c) DVMAD
(d) DMADV

67) Kepner-Tregoe Problem Analysis can be divided in to _____steps.

a. five
b. four
c. three
d. Two

68) _____ is a quality discipline that focuses on product and service excellence to create a
Culture that demands perfection on target every time.
a. Six Sigma
b. JIT
c. Lean thinking
d. TQM

69) QS 9000 is first issued in ________.

a. August 1994
b. August 1995
c. August 1996
 d. August 1199

70)________ is not supported by any enactment.

a. ISO 14000
b. ISO 9000
c. ISO 9001
d. ISO 2016

71) A team of people defines the problem and works thoroughly to tackle the problem to
implement the solution by understanding the underlying causes due to which the problem
arises in _________.
a. structured approach
b. JIT
c. Lean thinking
d. TQM

72) ________is the foundational practice of lean thinking.

a. Kanban
b. kaizen
c. K-T
d. MP

73) A ____ inventory system keeps inventory levels low by only producing for specific
customer orders.
a. JIT
b. Lean thinking
c. ABC
d. XYZ
74) Kepner Tregoe decision making is a ______methodology for gathering information,
prioritizing and organizing such information and then analysing and evaluating it.
a. Structured
b. semi structured
 c. unstructured
d. Flexible

75) _________ is a set of techniques and tools for process improvement.

a. Six Sigma
b. EOQ
c. Lead time
d. Re-order level

76) The ISO _____ standards are recognised by over 100 countries including India and
Japan.
a. 9000
b. 14000
c. 14001
d. 15,000

77) ISO 14001 is the International specification for an _______ Management System.
a. Environmental
b. Material
c. Labour
d. Facoil

78) ISO stands for _________ organization for Standardisation.

a. Indian
b. International
c. Institutional
d. National

79) Under _________process, 99.99966% of products created are expected to be statically

free from defects.
a. Kaizen
b. Six Sigma
c. Lean

80) ________ defines quality in terms of the social loss, loss to producer and consumer.
a.Deming
b. Taguchi
c. Kepner and Tregor
d. Allen